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Photobooth Vendor Warning - Magical Plan It Events

kradkewichkradkewich member
Second Anniversary First Comment
in Florida-South Florida
If you booked through Magical Plan It Events (which many of you might have since they ran a great Living Social Deal) beware...they were a no call/no show to my 10/6 wedding in Palm Beach. I am so mad!!

I confirmed with them several times before (they even charged me $150 extra for being 2 miles outside of their 60 mile range...it seemed like a big fee but I was OK with it bc of the great deal).

The day of the wedding my venue tried to call them (it was the Ritz Carlton - of course they did :) but no answer. I sent them an email the next day to demand a refund. They responded a few days later saying the truck had a flat tire. I do not believe them. I went on Facebook and they had pictures labeled Palm Beach Gardens at a venue just down the street from mine on the same night!!

I got no sincere apology and they said they would contact their insurance company to process a refund. I went around them to Living Social and Amex to get my refund faster.

To matters worse, I posted a review on wedding wire and they are currently disputing it with wedding wire saying we never had a contract! Of course, I had my contract and an email chain to prove all of it so it will be re-posted shortly.

Do not book with this company. Pay more and upgrade to a reputable one. The scrapbook was supposed to be my guest book and now I have nothing. At least if they would have called, we could have done something for a guest book instead.

I am not one to post on boards but I felt like I should. I wish I would have known before my wedding. :(
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Re: Photobooth Vendor Warning - Magical Plan It Events

  • missv19732000missv19732000
    100 Comments
    Wow, that sucks.  I'm glad you will get your $ back, but I know it doesn't make up for the fact that you were planning to have a guest book out of the deal.  That was very unprofessional of the company!  They broke a contract and then didn't admit to their mistake...unbelievable.
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  • AMYM312AMYM312 member
    100 Comments
    Wow that really sucks. I have learned the hard way with Living Social and Groupons. Most of the companies are struggling for business for a reason. Hope that you get your refund quickly.
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  • sandrakarisandrakari
    100 Comments

    Thank you for the warning and I'm very sorry about your experience.

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  • unbiased021unbiased021
    First Comment First Anniversary
    How terrible! I thought something was fishy with them. Be sure to write a review on here and any other review site that you can. I think someone there is writing fake positive reviews for them. I contemplated buying that Living Social too! Pfewwwww!
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  • kradkewichkradkewich member
    Second Anniversary First Comment
    In Response to <a href="http://forums.theknot.com/Sites/theknot/Pages/Main.aspx/local-wedding-boards_florida-south-florida_photobooth-vendor-warning-magical-plan-it-events?plckFindPostKey=Cat:Local%20Wedding%20BoardsForum:67Discussion:6802587a-8070-431c-8626-7aa11dee9536Post:4d6a2747-df73-42bf-aaa1-714c7e412491">Re: Photobooth Vendor Warning - Magical Plan It Events</a>:
    [QUOTE]How terrible! I thought something was fishy with them. Be sure to write a review on here and any other review site that you can. I think someone there is writing fake positive reviews for them. I contemplated buying that Living Social too! Pfewwwww!
    Posted by unbiased021[/QUOTE]

    <div>
    </div><div>I thought the same thing - I think they are writing fake reviews!!  I wrote one on Yelp last week and now it is gone then 2 5-star reviews were posted. I emailed Yelp to see why mine is not appearing on their page.</div><div>
    </div><div>They were still disputing with Wedding Wire that we never had a contract last week but Wedding Wire emailed me to say I had more than sufficient documentation to prove we did.  </div><div>
    </div><div>This is a total scam!</div>
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  • lmw315lmw315
    10 Comments
    I had a very negative experience with them as well. Very rude and stopped replying when I asked about their recent no show reviews on Wedding Wire. DO NOT USE THEM!
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  • sthoggysthoggy
    First Comment
    They canceled my photobooth two weeks before my wedding in November leaving me with zero wedding favors for the guests.  Desiree is awful and does not respond to any emails or phone calls.  Not even an apology.  I also posted a bad review on Yelp which has since disappeared.  What a horrible company!
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  • apvb12apvb12 member
    First Comment
    They did not show up for my wedding either!!!! I am so angry! They totally blew our special day off and now they are not returning calls. We have to make sure no one else uses this company!!


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