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May 2013 Weddings
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Photographer Advice

Annas2013Annas2013 member
1000 Comments Second Anniversary Combo Breaker
in May 2013 Weddings
So I'm having some photographer issues.  I e-mailed her last Monday about what time we'd need to be at the ceremony location to do pictures since we're doing them before the ceremony, so that I can schedule hair and makeup.  I also asked when we could schedule my bridal portraits.  It's Sunday.  Still no reply.  She has updated her facebook page with more pictures though.  

I decided I'd just go ahead and message her on Facebook, asking if she'd gotten my e-mail since I need an answer so I can schedule with my stylist.  Yeah, still no response.  What would y'all do in this situation?  I mean I'm kind of worried with her lack of response to my e-mails, even more so since this isn't the first time it's happened (engagement pictures was the first time).  She was also late for our engagement pictures.  Am I just being picky, or should I say something?
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Re: Photographer Advice

  • melb2013melb2013 member
    2500 Comments 25 Love Its Second Anniversary Name Dropper
    She shouldn't be taking so long to get back to you.  That's a real problem.  But right now, you don't need an immediate answer.  I'm not sure what you can do about it at this point.  It's a little late to get a new photographer... maybe?  I don't know, if a vendor took a long time getting back to me, I wouldn't have hired them at the beginning. 

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  • TogetherPerfectTogetherPerfect member
    500 Comments
    Do you have a number you can call? She should know this isn't something that can just be put off...
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  • lalanslalans member
    100 Comments First Anniversary
    edited October 2012
    Yeah, I'd say try giving her a call.  I had a similar lag recently with my photographer and it turned out that she was moving/was without solid internet for a bit and was only getting through the stuff that had to get done right away.
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  • Sharpschruter22Sharpschruter22 member
    Fourth Anniversary 500 Comments 25 Love Its
    This happened to me too. My original photog didn't reply for 2 weeks, but as in your case as well, she updated her facebook every day. I messaged her on fb and asked if I had the correct email or if there was a better way to reach her. No reply. After a third email she replied, but didn't answer my question! I was beyond livid.

    I asked a few friends if I was overreacting to be so angry when (at the time) my wedding was a year away. The majority said that I was overreacting and the photog was likely focused on other brides that had their weddings coming up that weekend or much closer than my wedding and to just chill. I still disagree. I think that if I am a paying customer (paying for her biggest most deluxe package) that she should have the common courtesy to reply in a timely fashion. Even if she just replied to say that she was very busy, but she would talk to me soon, I would have been ok with that. Being ignored? Ummm...no.

    After 3 months of playing tag with her (95 percent of the time, I was the one contacting her) just to get my original question answered, I had enough. I respectfully asked her for my deposit back and she actually gave it to me (it took 3 more months to get it back BTW) despite having a contract stating she would retain the deposit if I cancelled. I figured she just had too much on her hands and was more than willing to get me out of them.

    In your case, I would call the photog and speak to her directly. Tell her about your concerns and see what she says. After that, it's up to you if you want to hire a different photog or not. Personally, if she is that hard to get a hold of and was late to your engagement pics, I wouldn't consider her for the most important day of my life. The problem will be finding another photog you love the work of and trust. Always check reviews of the vendors before signing a contract. I'm assuming you signed a contract and paid a deposit? If that's the case and you want to hire another photog, I wish you luck in getting the deposit back.Smile
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  • MamaBear904MamaBear904 member
    500 Comments
    I agree with PP about trying to call her. There are many reasons why she may be busy and legitimately overwhelmed. Keep in mind that a photog spends  A LOT of time after the wedding editing images and uploading them and getting them to brides who are eagerly awaiting photos after their wedding. This is verrrry time consuming. And though this is not a reason for her not to be professional and get back to you, she may be thinking this is not a priority issue and she'll deal with it later. Try giving her a call and if she doesn't answer, maybe give it another week to see if things slow down for her. 
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  • PJBHL5PJBHL5
    100 Comments First Anniversary
    yup, call. Tell her you're becoming concerned with her lack of response, and worried about her communication with you.
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