In Nov. 2010, we booked our photography and paid a deposit of $750.
In Jan. 2011, we followed up to request receipt of deposit. Though I’ve followed up via email and phone multiple times, we have not received a receipt or any other documentation since. It is now July 2011 and our wedding is in 3 months.
Scheduling our engagement shoot for August took about five separate email attempts and two phone calls over a period of six weeks and still the time has not been confirmed.
I’ve found another photographer who pretty much rocks and I’d like to request a refund of our deposit and hire her! We’ve not signed a thing binding us to the first photographer (since he never sent the paperwork). And his package info and web site say nothing about the deposit being non-refundable.
Can I request a refund? Is it possible he’ll honor that? What if he refuses and then we’re either (A) stuck with him, which would definitely taint the relationship and make it hard to feel comfortable with him on the wedding day, or (B) lose $750… which makes a difference when the couple is handling all wedding costs on their own.
I wish there was a standard clause out there that would guarantee a nice clean break from him and our refund! Any insight? Thank you!