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October 2012 Weddings
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How responsive should vendors be via e-mail

amyelise25amyelise25 member
100 Comments First Anniversary
in October 2012 Weddings
How responsive do you expect your vendors to be when you e-mail them questions?  My hair/makeup duo were very responsive when I initially booked them and set up my trial back in May and June.   I usually heard back within a day or two.

Over the last few weeks I have had to send two requests with somewhat minor adjustments to the time and services.  After waiting 5 days on my first request I re-sent it and got a quick response.  Now I'm at 5 days for the second e-mail request without a response.  I don't know if I should be nervous about their responsiveness or if I am over-reacting. 

I was really excited and happy with their work and professionalism in the beginning.  I'm trying not to let this worry me for the wedding day. 
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Re: How responsive should vendors be via e-mail

  • catwinecatwine member
    500 Comments Third Anniversary
    i expect replies within a week.  keep in mind that this is still summer, therefore a busy wedding season! 
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  • PetalPockets2012PetalPockets2012 member
    2500 Comments First Anniversary
    I usually expect replies within a week, especially if it isn't something that has to be answered right away. If it was really important, I would call.

    So far I don't think I've even had to wait a week for a response. My photographer and venue coordinator usually respond within 48 hours. I think hair/make up might take longer since they aren't typically around computers with their job.
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  • ericaandtom2012ericaandtom2012 member
    500 Comments Second Anniversary
    I expect a week at this point.  Your vendors probably have at least 10 weddings, if not more, before yours.  Keep this in mind when you send your emails - you might have a better response time if you email them on Sunday, Monday or Tuesday than Friday or Saturday.  I would be nervous about them not responding sooner if the wedding was in <3 weeks.  Can you call them instead?  It's pretty easy to file an email for later, but it's more difficult to ignore someone on the phone. 
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  • LDubHawksFanLDubHawksFan member
    1000 Comments 100 Love Its Second Anniversary First Answer
    I agree with PP.  I have always gotten a response from my vendors within 3 days, but I realize they have a ton of weddings they are working on too.  I personally don't like communicating with my venue via email because her responses are really straight to the point, so then I wait another 3 days for a clarification question.  I plan to call her from now on and if I don't get a call back for a few days, that is ok, as long as I get to talk to her.

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  • BrittneyRNBrittneyRN
    500 Comments
    My venue coordinator sometimes takes 2 weeks to respond, and that's usually after a second email. It drives me crazy.
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  • tracey525tracey525
    100 Comments
    I work in PR/marketing, so this is one of my pet peeves... My fiance has had to calme me down a few times when I didn't hear back from a vendor fast enough. I think they should reply within two business days, even if it's just to say "I'm busy but saw your email and will respond."

    This may make me look like a bridezilla, but isn't this their business - their livelihood??? I certainly can't get away without replying promptly at my job, so why should a vendor?

    Again, my job IS to communicate, so clearly I'm biased.
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  • ljsquintzljsquintz member
    100 Comments Second Anniversary
    My job is as a venue coordinator.  To be honest, if your wedding is months and months away, it's not a priority just yet.  I know that sounds terrible, but we have other events to tend to pretty much everyday.  I assume it's the same with other types of vendors (hair/makeup, DJ, photog).  I will respond quickly if someone is looking to set up an appointment with me.  But I'm not 100% able to focus on a wedding until 2 weeks out.  Also, it's annoying when a client sends like 5 emails in a row with 5 different questions.  Think of all of your questions and bunch them into one email, instead of rapid firing as you think of things (sorry, vent).  All of this being said, I never mind a follow-up email from a client (if it's been more than 48 hours since the initial email) and I will respond pretty quickly to that second email.  Just being honest here :)
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  • tracey525tracey525
    100 Comments
    I feel like I should add a caveat to my comment above: I STRONGLY agree with the PP, that you should ask all questions in one email. Don't send 5! And, exactly - you're not priority months out - hopefully most people realize that is just the way it is...

    (Side note: Sounds like I'm in a bad mood today. I'm not!)
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