Annoyed with BBB

eneh2012 · January 2012

I registered today for the first time at Bed Bath and Beyond, overall it was a good experience. They were very helpful throughout the visit but they weren't too pushy. Then I get home to check out my registry and add things from online and see that numerous things were added to the registry that I didn't put on the list or ask for. The lady working there just added them without saying anything. Now I have to go back through my list and remove all these things. She added things like sugar bowls and creamers things I would never use. So annoying! Do all stores do this? Is this standard in the registry world?

chickcasa · January 2012

WOW! How rude and presumptious! I'd call ro go in and ask her about this, as this is just not cool. We have a BBB registry started, but have done all our registering online for it. Perhaps this is the way to go with them! I have heard that they also recommend registering for some insane number of gifts. Perhaps the employee didn't think you had registered for enough and was trying to "help."

I am, though, frustrated by their online registry because every time I want to add something from the website I have to search for our registry and log in. For EVERY SINGLE ITEM. Super annoying

~Katy

crash2729 · January 2012

When we registered in store, the store lady kept the scanner and walked around with us trying to talk us into ridiculous things we don't need. Finally they got busy and the lady walked off with the scanner and said "I'll be right back". I quickly stopped her and said "It's okay we've got it from here". Things were much better after that.

She also insisted that we needed 300 items on our registry and told us that we needed 100 items by the time we left the store.

I've done the rest of my editing online, even though I would prefer to look/touch the item and then scan it. I just can't deal with that all over.

eneh2012 · January 2012

Some things she added were helpful, things I missed or items that matched my china but weren't in the store. I just wish that she would have said something about it. I came home feeling like I was kind of scammed. I'm just glad I double checked everything while my memory was still fresh.

chickcasa · January 2012

In Response to <a href="http://forums.theknot.com/Sites/theknot/Pages/Main.aspx/wedding-boards_registering-gifts_annoyed-bbb?plckFindPostKey=Cat:Wedding%20BoardsForum:34Discussion:77aef6d2-0136-4052-b9e8-82fad0fa1babPost:4aae05b7-7c48-4039-863b-9611ddae7082">Re: Annoyed with BBB</a>:
[QUOTE]That is so strange, that didn't happen to us. I would also call and complain; that is way over the top. chickcasa, do you mean you can't just log in once to add stuff? I only had to log in once.
Posted by edielaura[/QUOTE]

<div>Yep... it makes me log in every single time. I'm wondering if it is an issue as far as the browser I am using, some websites can be quirky with Chrome, but I certainly don't have this problem with my Macy's registry. We don't have much on our BBB registry anyways, really we went with it because the Keurig machines SALE prices at Macys are the every day prices at BBB, so we have that and just a few other things we wanted that we didn't like the options for at Macy's.</div><div>
</div><div>~Katy</div>

batfacepattermonth · January 2012

BBB makes me log in every single time I add/change something too. I'm so glad I didn't do it in-store though, how annoying!

mandydc0509 · January 2012

Macy's did this with us. Actually, instead of adding our china one set at at time (which is around $50), they added one big 8 set package that cost around $300. I had to spend a lot of time correcting stuff on there... In addition to finding lower cost items to replace the expensive items they insisted that ppl would go out of their way to buy. Needless to say, I had some things to say when I got my registry about the experience. I didn't feel like some of their associates were listening to us when we said "our guests won't buy this - show us something with a more reasonable price".

Simply Fated · January 2012

I heard mixed reviews from BBB. Some people have said they follow you around and suggest expensive random crap you have just GOT to have. Lucky for me, there are, like, 80 BBB on the island so if one gives me grief I can try another lol. Its not the fault of the workers, obviously they're trained to upsell. I think if enough brides speak up, hopefully corporate will wake up and smell the coffee.

SCogs18 · January 2012

I'm sorry you had a bad experience with BBB. I love our registry there. The guy showed us how to use the scanner and did insist we register for china and crystal (we were going to anyway). He took us around the store and suggested their popular registry items and then let us be. He did suggest 2 gifts per guests, but I am doing two gifts per house hold.

You should call and complain and that associate to her manager, she crossed the line.

Simply Fated · January 2012

I wonder why she did that... if there is a certain quota she was trying to fill. I want to find out exactly how these associates are trained. I mean, it's one thing to upsell, it's another thing to literally force items onto people.

meganb1977 · January 2012

Very annoying. I think stores can vary, I registered at Bed Bath and Beyond and I didn't have this experience.

tldh · January 2012

This didn't happen to us at BB&B. Instead the consultant kept finding us to tell us that we "forgot" to register for things. I told her that we were not kids moving out of mom and dads' houses and we are well aware of what we need. If it's not on there, we don't need or want it. By the third time she came out, DH told her that if we so much as saw her on the floor again, we were registering somewhere else and would be telling the store manager why. At the very end, she did try to add 12 silver place settings that I had wanted until I saw the price. She kept insisting that people would buy twelve $500 settings and finally took them off only when I started screaming at her so loudly that I'm sure they heard me across the store.

music11 · January 2012

We didn't have any issue like that...ours made suggestions when we asked for them, but otherwise let us do our own thing.

73jewels · January 2012

Wow, as PP mentioned, we didn't have those problems either. They asked us a few questions (like didn't we need fine china). I explained that we didn't, and they just said fine. Actually after we finished they printed out our list and scanned through it for anything that looked odd (like 1 handtowel, 1 placemat, etc.), then asked us if it was a mistake and if they could fix it for us. But they certainly didn't make any changes without our consent... I'd be furious!!!

I would call the store and complain to a manager, then finish registering at a different location (if there's another one close to you)

Bonzo2011 · January 2012

We had a really good experience at BBB. Our consultant didn't try to push anything on us. As soon as I told her that I had inherited china, silver and crystal, she put those books away. We went through the ridiculously long list of things they think you need next to my list of potential upgrades. She was also great about not pushing things on us that we weren't sure of sizing yet, like curtains, since we plan to buy a house before or around the wedding. She also gave us a lot of personal advice a out the different brands, sometimes steering us toward a less expensive one because she had found through personal experience that it was a better buy. The only thing we disagreed about was bath towels: I like the large bath sheets and FI likes normal size towels, and apparently it's odd to register for 3 bath sheets and 3 bath towels. Oh well. I agree with PP, talk to a manager or call customer service if you had a bad experience. The only way they get better is if they know they're driving people away!

katiebean1 · January 2012

We registered yesterday and they were not pushy at all. The lady showed us how to use the gun and that was it, I was kind of surprised. She didn't even try to give us those cards that they say you should put in your invitations (which I would NEVER do, I was just surprised she didn't even try). When I got home there were a few problems when I checked it online, she had my first and last name switched around, my password didn't work, and she didn't put in my email making it not possible for them to send me a new one. I just called customer service and they corrected all the problems. There were a few items we didn't register for that she must have added, but I just deleted them.

rlavach · January 2012

I didn't have a hard time registering there either. The girl was helpful & let us go on our own. No extra items were scanned. She did give me a printout of all of the items that would complete my china, but they didn't carry in the store, so I could add them later if I wanted.

I also use Chrome to sign in to the BBB registry. I noticed that the only time you have to re-log in is if after you shop you hit the "wedding & gift registry" tab on the top to review your registry again. If you just hit the purple "view our registry" button on the top right, you can review it without having to sign in again.

Simply Fated · January 2012

I was at BBB today and overheard an associate's spiel to a couple. He seemed helpful and not at all crazy.

eneh2012 · January 2012

Well I am glad to know it's not common for BBB! It was funny because I've read that they can be really pushy there and follow you around the store. She didn't do that at all in the store, so it was really weird to see those items added when I got home.

Simply Fated · January 2012

There is a chance it was an accident. I'm just saying that because I remember a thread where someone registered at Target. When she got home, a bunch of stuff had been added. Turns out, when they left, a sales associate didn't close out their scanner properly and handed it to another couple. So awkward lol.

tyleet87 · January 2012

I had a pleasant experience registering there as well. We had several employees ask us if we needed help which was curteous but unnesessary.

But the old lady that initiated our registry has called me twice to let me know that I did not register for enough place settings in case we wanted both of our parents over. She did look and sound crazy in the store so I'm not surprised that she would call me. But she has not called back for weeks since.

PinkRoseAcct · January 2012

Regarding the extra items - we had a shopping day where several other couples were there as well, and the registry system was messed up. I got a few items that weren't mine, but I just deleted when I got home. NBD.

I would talk to the managers about the pushy employees as well. That is going over the line.

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