Earlier I asked if it would be okay to post about an unfortunate situation I had with a vendor and all of the responses were to do so. My unfortunate situation was with the vendor Shannon Goode of Traveling Wedding Hair Specialist. I contacted her, signed a contract with her for my date and time, and sent in the deposit all back in December. My ceremony is at 3:30 in the afternoon and I had asked for her to be finished by noon in the contract and verbally. She indicated to me at my trial earlier in February ($40 down the drain!) that she thought that seemed too early and I'd probably be waiting around.
So I was shocked to get an email from her two weeks ago that she ran into a scheduling glitch for that day and now she needs to be done with me by 10:00am (5.5 hours before the ceremony!), and therefore the rest of the group even earlier. I told her that was not acceptable because I had a nail appointment around that time and we would all have to wait around worrying about our hair and be uncomfortable for HOURS. Also, she knew from the consultation meeting that I wanted getting ready pictures with my photographer. That wouldn't have been possible that early unless I paid to have her over 12 hours. I told her that I thought my deposit secured my date and time! She told me that she had made a mistake back in December, but that she always does more than one wedding on a Saturday anyway (wouldn't be an issue if she was organized and scheduled properly). I told her I felt she thought another bride/wedding was more important than mine, she said that wasn't so but yet refused to change to accommodate my schedule. I asked why she just now told me she couldn't do it months after I paid my deposit and when it was going to be much harder to find someone who will travel to 45 minutes east of Columbus to do only a party of three, and she said she just realized her mistake. (I'm willing to bet anything that a bigger wedding approached her as there were only three people she would've been doing for my wedding.)
She sent back my deposit but not the consultation fee although I asked for it back as well. Yes, I know she seems like a nice person and great and sweet and blah blah blah, but that is really beside the point when a person doesn't do what they commit to doing and wastes your time and takes your money. I still feel that I was treated extremely unprofessionally, and I'd like all of her potential clients on here to know what risks they face using her. I really liked Shannon, so I was all the more disappointed she made her "mistake." I will probably be able to find someone else, but it is still annoying and disappointing.