My daughter got engaged last year to a lovely man I was proud to call son. He was just as involved and excited about the upcoming wedding as my daughter and I were. We had a perfect wedding planned for the two of them on the beach with a small, cozy reception following. We aere so excited about that day to come.
Tragically, just days before the wedding the groom went unresponsive, lapsed into a coma and died from Meningitis within 24 hours.
Every vendor we had hired immediatley upon hearing the news offered their condolences as well as a full refund. These vendors are S&B Wedding Images, D.J. Nate McKendrick, the Jacksonville Sheriff's office, Officiant Michael Scialiatine as well as The Dolphin Plaza at Hanna Park. I highly recommend all of them.
Fontana's Restaurant never offered a refund or sympathy about what we were going through. When I contacted them initally about a refund I was told "we'll get back to you." After 2 days of leaving messages I finally was able to speak with Carlos the mgr. who very rudely told me we wern't entitled to a full refund because it wasn't their fault the wedding hadn't taken place and there hadn't been enough time to book another wedding on that date. Who ever expects sometime like this would happen. There was never a final signed contract.
This poor bride not only lost the love of her life but the wedding every little girl dreams of.
All refunds collected are going to this bride who is trying to rebuild her life after this tragedy. I just wish the people at Fontana's had some heart like everyone else.