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Florida-South Florida

RANT: Unresponsive vendors

This has to be the most frustrating thing about planning a wedding - e-mailing venue after venue (or filling out online RFP forms) only to have them completely ignore my e-mails.  I really just have such a hard time understanding why people who are running a business don't understand the importance of responding to inquiries in a timely fashion.  Some places might be ignoring me because I have unusual catering requests (FI's family are vegetarian for religious reasons), but I've had this happen with raw spaces too.

The worst, though, is this: four weeks ago I made an appointment and visited a venue.  They were nice and responsive in the beginning, and open to my special requirements.  When we talked budget, I told them about what I was willing to spend per person.  They said they would put together a proposal and e-mail it to me.  I haven't heard anything from them since.

I'm wondering if they just weren't interested in the amount we were planning to spend ... the price that I said we were looking to spend around was more expensive than their cheapest package, and somewhat less expensive than their "most popular" package.  That said, I can't really base a judgment off pre-printed menus, since their more expensive packages also included upgraded entrees that we wouldn't be having.

I really liked the venue, and I might have considered them had they come through with a good proposal in my budget.  But now I can't even consider them, because why would I do business with someone who I have to chase down? 

Does this happen to anyone else?

//done ranting
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Re: RANT: Unresponsive vendors

  • edited December 2011
    Im sorry this is happening to you! This happened to me at the beginning as well. I emailed 25 places and only heard back from 3. Luckily my dream venue was in those 3.
    Hope people start getting back to you soon! If they really want your business they will! You will find the perfect venue and vendors.
  • edited December 2011
    LOL! My post was just about this! that's exactly what I filled out too, to three places, one of which I've spoken to and nada. I don't get it! I highly doubt the economy hasn't affected them. I thought I was going to have people begging for business, but I've noticed I've had to do some beggin. It's unbelievable. Catering is the last MAJOR thing I'm missing and I can't do anything about it people don't respond.

    Maybe calling works best, but even then they don't get back. I've left voice messages!

    The first catering people I tried were real responsive, I might have to go back to them. I thought their prices were a little high thats why I wanted to talk to others to compare but I've noticed they're about average.

    The place is called Catering by Lovables
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  • edited December 2011
    It is frustating, but sometimes their forms online stop working all of a sudden. Your best bet is to directly follow up your initial email with a phone call.

    About that venue, I think you should call them back. I remember waiting for a reply from the reservations department of my venue and it turned out all their emails went straight to Junk Mail. Good luck!
  • This probably happens to most people.  I was trying to get a hold of one place for months, even had my fiance call around February.  They never responded, we ended up booking another place in March.  Someone finally called us back... in August! 

    If they don't respond, you are probably better off as it may be a sign of what's to come but that's only if you tried emailing and calling with no response.
  • bears4lifebears4life member
    Seventh Anniversary 1000 Comments
    edited December 2011
    I agree with pp! sorry it's happening to you
  • djoann958djoann958 member
    Knottie Warrior 100 Comments
    edited December 2011
    My daughter is using Catering Concepts. She and her fiance had 2 tastings with them so far and were very happy with everything.

    http://www.cateringconcepts.info/about_us.htm

    Have you tried calling any of the caterers? Maybe that will work. I am having the same trouble with other vendors not emailing me back- limo companies to arrange OOT guest transportation, lounge furniture rental companies. It is infuriating- if they have a website and an option to email them, they have an obligation to answer those emails! You would think they would want our business!
  • edited December 2011
    This has been happening to me as well, and it's really annoying. With my venue, the first time I emailed them I heard back the next day asking if I wanted to make an appointment that weekend. I responded yes but didn't hear back from them, so after the weekend I sent another email. And then another, and then another. After two weeks I tried calling the hotel itself and was told that the wedding coordinator was on vacation and let me tour the place with someone else. I fell in love with the place, but had to wait another few days until the coordinator got back, and they warned me to wait a few days after that since she would be slammed. A week later, I started leaving voice mails, and then after the long holiday weekend (labor day), finally got a real call back, and booked the venue the next week-almost a month later!

     It turned out the wedding coordinator is the sweetest lady who was so helpful and really made things affordable...hence why she is so popular and has to be chased down a bit, she is just so busy. Also their calendar was really full already for fall of next year so I know they are doing well still- she said the economy had had little effect on them, since "people will always get married".

    It's still realllllly annoying though! You'd think they'd be more responsive to prospective customers...
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  • twinkle82576twinkle82576 member
    2500 Comments
    edited December 2011
    I've had this problem, but it hasn't been prevalent. I'd say I've gotten responses, almost immediately, from about 95% of the vendors I've contacted. Sometimes you just have to give them a few days. The venue we ended up going with isn't that fantastic with communication, but the coordinator is amazing in person. GL!
  • HeathirddHeathirdd member
    Sixth Anniversary 100 Comments
    edited December 2011
    UGH so annoying! I'm planning my Miami wedding from the Philippines where we live now and its SOOO hard to get ppl to respond let alone the 12 hour time difference!

    We visited 2 places when we were in town last, were decided to book one and then the crazy slow responses from the representative completely made me lose faith in their ability to help me plan this from abroad...we we went with the other place even though it was more then we wanted to spend...their loss...I love my new venue!!

    Good luck!!
    Heather
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  • KimA85KimA85 member
    100 Comments
    edited December 2011
    I totally understand....I tried emailing and calling the Pelican Grande Beach Resort SEVERAL times while looking at venues, and never got a response.  In the end, I decided that if it was this difficult just to take a look at the place, I'd rather not stress myself with having to book additional meetings there for tastings, etc.  I am so ridiculously, uber happy with my venue now, and I really feel it all worked out for the best!
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  • edited December 2011
    I had a huge issue with this...my parents came down from PA Labor Day weekend to do some planning with Nate and I. We found a GREAT venue, on Hutchinson Island only about 15 minutes from our church. It was beautiful, and a new place so the guy is willing to pretty much work with whatever we want. So I gave him all my information and he was very enthusiastic about emailing us the references we requested. A week later, we had no references. So I called him to ask why we hadn't heard from him. He apologized profusely and said during their construction our paperwork had been misplaced and he would send it on Friday, took my info again. Friday came, no email. So my mom called...same thing. ARGH! Completely 100% doubting if this guy can come through at all when we place so much of the reception on his planning! Finally, mom sent an inquiry via the website, a little huffy, but rightfully so. The next day we had an email with the references...which was actually a forwarded email from when originally sent it to me, on time when he said, because of...a language barrier. Nearly straight of the boat Italian, very hard time understanding us over the phone and couldn't get our email addresses correct.

    Mom talked with the references yeterday and got raving reviews! I'm taking the deposit tomorrow Laughing
  • edited December 2011
    Unfortunately, this is a common thing... frustrating to no end, but common.

    A venue that I had liked and could offer exactly what I wanted and said they could work in my budget totally flaked on me. I visited them and spent about 2 hours there talking and coordinating everything. She even had the linens there to show me. It was all perfect. She would get back to me with a price quote. This was in Dec. '09. I called, emailed and even stopped by twice but she was never there. In Jan. she said she was still working on it and would get back to me by week's end. I'm still waiting for that quote. lol I gave up around mid Feb.

    Same thing with a florist. She contacted me like a little over a month ago to see if I still wanted her services! LOL!!  Now??? Seriously! 

    So, don't worry. Things happen for a reason. You really don't want to deal with a vendor that is unresponsive.

    GL!
  • Dana JRDana JR member
    10 Comments
    edited December 2011
    I have had this happen quite a bit too. I'd say about half of the venues, photographers, and hotels that I contacted did not get back to me at all, even after a second follow-up.
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