I think one of the things that has been such a surprise for wedding planning is how non responsive some vendors can be, while others are great!
Our wedding is up in the White Mountains in the fall. Our wedding site, the Mountain View Grand, has been pretty good so far, although I can't get the baker to return my emails about a cake.
Florist Dutch Bloemenwinkel has been responsive, helpful, excllent.
Don't even get me started about the Highland Center at Crawford Notch. Trying to get a simple rehearsal dinner buffet for 25 has been a nightmare. Sales took over a week to get a price, and now I've questioned the price and I may never hear from them again.
I thought businesses wanted to make money, especially given the economy. Why would vendors fail to return a call, email, etc.? Its too easy just to go with another vendor!