Poor customer service is a pet peeve of mine. I feel that I am having poor customer service with a vendor. Hope this isn't what is in store for me with the rest of the planning since I am just starting.
Problem is about 2 weeks ago I called 2 different photographers (X and Y). I called photographer X first. Got no answer so I left a message and gave them my phone number twice and mentioned that I would also email (I know a lot of people prefer email/ text to talking on the phone). Then immediately after I called up photographer Y. They promptly answered the phone, had a nice conversation and she told me that she would email me directions to there studio for our appointment a couple of weeks from then. I checked my email that night and there were the directions.
The next day I get an email from X saying that they will get back to me soon. A day or so later I get an email from one of the girls at X mentioning that her and another girl are free to shoot the wedding on my date and I should contact who I would like to set up an appointment with. I send a nice thank you email back to her saying I will do so. That night I ask Fiance who he wants of these people to meet with. He tells me and I immediately send out an email to X person.
About a week later(yesterday) I still have not gotten an email from X. So I send another email out thinking I meant have accidentally mistyped the address so I should resend it. I was very polite in my new email and mentioned that I know they may be busy but would love just to hear back from them( and not feel ignored). Today I get an email from X saying they will get to me soon.
We only really loved these 2 photographers and we are planning the wedding long distance. I was hopping to get an appointment when we make the trip into town. Even if they cant fit us in since its a weekend they could at least send back a decent response. Should I feel peeved over this b/c I do.
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