Seriously?! My cake at the wedding...

lumilumi · April 2013

My cake at the wedding was round. We asked for a square cake. It was stated in the contract!

That was a huge mistake!

lyndausvi · April 2013

Did you ask for a refund, partial or otherwise?

MrsGandthebeag · April 2013

You still care about this after the wedding? How did it taste more importantly?

lumilumi · April 2013

I am waiting for the baker to get back to me.

Yes, I still care about it after the wedding. It's something we paid for and planned for. Why should we have meetings with our vendors if we will just take whatever they give us.

daria24 · April 2013

I'd be annoyed too. Even if the cake was fed the correct number of people, was the same quality, etc-it's not what you paid for. It would be like asking for pink flowers from the florist and she gives you all white. The white ones might be beautiful and the same quality, but you signed a contract for pink flowers.

At the very least I would write an honest review for them, noting that while the product was satisfactory (if it was) the baker didn't deliver the cake you had ordered. Attention to detail is important for any vendor.

JoanE2012 · April 2013

In Response to <a href="http://forums.theknot.com/Sites/theknot/Pages/Main.aspx/special-topic-wedding-boards_food-cakes_seriously-my-cake-at-the-wedding?plckFindPostKey=Cat:Special%20Topic%20Wedding%20BoardsForum:23Discussion:b5a57554-150a-44c9-81b4-220b24f124d0Post:38459701-467c-41c1-8146-6a5f9ff5696f">Seriously?! My cake at the wedding...</a>:
[QUOTE]My cake at the wedding was round. We asked for a square cake. It was stated in the contract! That was a huge mistake! :(
Posted by beverlyluis[/QUOTE]<div>
</div><div>I would be upset too. Also, it's not uncommon for bakers to charge extra for square cakes. If yours built in an extra charge for it, you should find out what it was and at least get that back. And don't forget to leave a review.

</div>

cnh31 · April 2013

I would be really upset! I love beautiful cakes and in my family we always get really nice cakes for birthdays, holidays, etc. my wedding is next month and I paid ALOT for my cake because it is something that is important to me. Of course you should be upset if you didn't get what you paid for!

lumilumi · April 2013

I'm glad to know I'm not over reacting to this. We didn't have to pay extra for a square cake. My husband and I were surprised to see a round cake at the reception....and we had to continue with the wedding. It was a weird feeling.

AddieCake · April 2013

In Response to <a href="http://forums.theknot.com/Sites/theknot/Pages/Main.aspx/special-topic-wedding-boards_food-cakes_seriously-my-cake-at-the-wedding?plckFindPostKey=Cat:Special%20Topic%20Wedding%20BoardsForum:23Discussion:b5a57554-150a-44c9-81b4-220b24f124d0Post:6c7c543e-4ced-424e-8b71-9fce536b290a">Re: Seriously?! My cake at the wedding...</a>:
[QUOTE]I'm glad to know I'm not over reacting to this. We didn't have to pay extra for a square cake. <strong>My husband and I were surprised to see a round cake at the reception....and we had to continue with the wedding. </strong> It was a weird feeling.
Posted by beverlyluis[/QUOTE]
I would be mad, too, but this made me roll my eyes a little. You make it sound like you saw this cake and then were expected to soldier on through the reception despite this horrible calamity.<div>
</div><div> </div>

wittykitty14 · April 2013

I would be annoyed as well, you're definitely not the only one! But it's over and done with, and sounds like the price wasn't effected. Let us know when you hear back from the baker, because I'd love to hear WHY they did this. But other than that, the only thing you can do is give an honest review.

Congrats on getting married!

Maggie0829 · April 2013

I would be annoyed but really it was only the shape that you have complained about. Now if you said that not only was it round when it was supposed to be square but that it also had mold on it and the tiers fell over because of poor structural support and that it had hot pink fondant instead of white then I would have been livid.

But if it tasted great and looked pretty then ok. I would ask the bakery for a small refund because of the mistake with the shape but other then that the only people at the wedding then knew that it was suppose to be square was you and your H. So it wasn't like your guests were disappointed because they didn't see a square cake that they were promised.

lumilumi · April 2013

The baker realized it was the wrong shape at the last minute and had no choice but to deliver it to us. She offered to refund half of our money.

lyndausvi · April 2013

In Response to <a href="http://forums.theknot.com/Sites/theknot/Pages/Main.aspx/special-topic-wedding-boards_food-cakes_seriously-my-cake-at-the-wedding?plckFindPostKey=Cat:Special%20Topic%20Wedding%20BoardsForum:23Discussion:b5a57554-150a-44c9-81b4-220b24f124d0Post:902ef165-d47c-4166-95dd-7ef662d96251">Re: Seriously?! My cake at the wedding...</a>:
[QUOTE]The baker realized it was the wrong shape at the last minute and had no choice but to deliver it to us. She offered to refund half of our money.
Posted by beverlyluis[/QUOTE]

<div>I think that's fair.</div>

NOLAbridealmost · April 2013

What they offered you was more than fair.

mxpie · April 2013

Dont feel guilty! You paid lots of money for cake that includes the shape! Its a good thing she refunded you some of it as Im sure she wants good reviews for more customers...

Maggie0829 · April 2013

In Response to <a href="http://forums.theknot.com/Sites/theknot/Pages/Main.aspx/special-topic-wedding-boards_food-cakes_seriously-my-cake-at-the-wedding?plckFindPostKey=Cat:Special Topic Wedding BoardsForum:23Discussion:b5a57554-150a-44c9-81b4-220b24f124d0Post:41250742-96a9-42bd-8ce0-5f392bb968b5">Re: Seriously?! My cake at the wedding...</a>:
[QUOTE]I would feel a tad guilty taking half the payment back. After all you still got a great cake right? Yes they screwed up but not anything unforgivable. It was the right flavors etc. right? Just the shape wouldn't be enough to bother me.
Posted by scribe95[/QUOTE]

This is how I feel. The cake would have been a hideous and crappy tasting mess for me to complain and ask for money back. Now if I had paid more for the square shape I would probably ask for the additional cost back for the shape but if not I would have just let it go.

Ella and Pedro · April 2013

I think the baker offering a refund for half the value is more than fair. I would write a reasonable review, with pros and cons.

Pro - they apologized and aknowledged their error
Pro - they offered a reasonable solution to the problem, given they could not make a new cake
Pro - it was tasty?
Pro - it was still beautiful?
Pro - it was still the proper color/s and flavor/s?

Con - attention to detail (maybe they are over-booking and spreading their efforts too thin?)

If I read all of this, and I loved the flavor and design, I would still consider them, but would just kinda keep on top of them. If you leave off most of those 'pros' but still make a review, emphasizing the con, I doubt I'd order from them. Just something to think about.

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