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Frustrated with venue coordinator

suzieharrissuzieharris
100 Comments
in Second Weddings
I met with our venue coordinator yesterday and felt a bit frustrated.  I'm guessing that she deals with alot of first time brides and doesn't realize that I AM doing all of the planning and decortating myself (help from one of my dear friends). The meeting was going great until she asked about clean-up and I told her that my FI and I would not be leaving until everything was cleaned-up and we were getting help from a group of friends attending the wedding who have volunteered for clean-up crew.  She got up and left.  I looked at my daughter and said, "well, I guess our meeting is over".  My daughter said, "What the h-e- double hockey stick just happened?"   My God, I'm not having a po-dunk cheap ass wedding.  She made me feel that way.  Maybe I should have gone Bridezilla on her from the beginning and I wouldn't be feeling this way.
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Re: Frustrated with venue coordinator

  • Marrin713Marrin713 member
    1000 Comments Third Anniversary 5 Love Its Combo Breaker
    edited December 2011
    You think she left over the clean=up situ?  I wonder why?
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  • melissamc2melissamc2 member
    1000 Comments
    edited December 2011
    She...just got up and LEFT?  Didn't come back?  DIdn't ask you to clarify?  Didn't insist on using their janitorial staff?  Just LEFT?

    wtf is that?
    10-10-10
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  • AdelphiTNAdelphiTN member
    100 Comments
    edited December 2011
    *so* unprofessional - wow!
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  • nmauser82nmauser82 member
    10 Comments
    edited December 2011
    call or send them an email asking what the hell happened? That is very weird and rude to just get up a leave in the middle of a conversation. Did she come back to the meeting at all? Or did you guys end up leaving after that? So bizzare.
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  • suzieharrissuzieharris
    100 Comments
    edited December 2011
    I walked into the winery tasting room after I realized she was not coming back.  She was talking with the owner's wife.  I nicely thanked her for her time and told her that I would be in touch with her next week once I had an official itinerary for the day.  I should have said, "this ain't my first rodeo!!!"  We are spending $2500 just for the use of the winery.  Not including food.  I'd think she would be alittle more professional.  AND for that price she can clean-up herself.  LOL
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  • Rawr08Rawr08
    100 Comments
    edited December 2011
    Too bad your wedding day is so close - I would have canceled and gone somewhere else.  You are paying just the same as anyone else to get married there, AND I am sure *if* you didn't clean up well enough they have a deposit they can take from you.  Geez, what a cow that lady was to you!  So sorry you had to deal with that.  Like pp said I would call or email to get clarification as to why she would do that?  Maybe cleaning up after yourself is not allowed (WTF!?) who knows.

    Good luck!
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  • Lisa50Lisa50 member
    2500 Comments 5 Love Its Combo Breaker
    edited December 2011
    Ouch!  That stinks.  Let's see, going Bridezilla wouldn't necessarily work, but it would likely be fun.  Ha!  Seriously though, my approach might be to give the owner a call and let her know how that recent meeting went.  I'd likely let her know -- without trying to sound threatening or condescending -- that I'm really concerned the event might not go on without a hitch b/c of her coordinator's poor manners.  Something like ... "I'm concerned that if she treat me like X, she will treat my guests the same way."

    The owner has a much different perspective on customer service than does her staff.  Guaranteed.

    Best of luck!

    Lisa 
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  • suzieharrissuzieharris
    100 Comments
    edited December 2011
    Good advice Lisa.  Thank you!!
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  • arv266arv266
    500 Comments
    edited December 2011
    I agree completely with the PP.  My advice is to call the owner and let him know that her attitude will not be tolerated.  I would go so far as to demand an apology as her interpersonal skills need immediate addressing.  I also don't agree with going Bridezilla (as good as it might feeeeel) but there comes a time that you need to firmly stand up for yourself.  Good luck!!!!!!!!!!!!
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  • thealphabridethealphabride
    1000 Comments
    edited December 2011
    I completely agree with Lisa. That was just plain R.U.D.E. They are supposed to be in a service industry. She didn't even come back to thank you, or say goodbye.
    R.U.D.E. She should be thanking you for your business, not acting like she's doing you a favor, especially in this economy.
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