This is a post to warn all of you other engaged ladies thinking of
designing your own invites and having Catprint.com print them for you.
I came across their website about 3 weeks ago while browsing for a
printing company who could print our invites for us. Saw that they had
outstanding reviews so I checked them out. Right off the bat I found
their website extremely user friendly compared to others I had checked
out, loved that they had the paper option that I had wanted and most
importantly, they had stellar rates! Talked with my fiance and we
decided to submit an order that night. We received our hard copy proof
within 4 days which was awesome too.
I opened the envelope and saw that the invite was amazing, the RSVP
card was perfect and then I saw the information card (directions on both
sides). The ceremony directions side was centered and perfect, but the
flip side was not centered at all. "No biggie" I thought and called
customer service. Left a message telling them the problem and waited
for my call back. The next day around 5 I get a return call, mind you,
I'm not upset AT ALL at this point. I explain to the lady (Carol) what
the issue is and she proceeds to tell me that the file we uploaded was
not centered and that we would need to fix that issue on our end.
That's when the twinge of anger crept in, not strictly because I was
told this was our problem to fix, but mainly for the fact that her
attitude was one of "you're bothering me with this" and offered no
assistance on how I could fix this. When we designed all of this btw, I
simply copied and pasted the background and the white box where text
would go for the RSVP card and both sides of the direction card, so I
was slightly baffled as to how 3 of the 4 sides of these 2 cards were
perfect yet one was not centered. I went home that night and
re-examined the file we had sent them just to double check and saw that
there was no centering issue on our end. I emailed customer service and
got a response the next day which again blamed us for the centering
issue. I was fuming and had my fiance look over everything since he
works with computers for a living to see if I was missing something. He
thought maybe the size was a bit off, fixed that and emailed them the
file for the direction card only. I get an email a couple days later
from Carol saying everything looked great and if we want to approve it
they'll start printing. My spirits were lifted, but I asked for another
set of proofs just to be sure it looked right. Those came in the mail
this past Saturday and the invitation, again, was perfect but now the
RSVP card was crooked along with the direction card and this time, the
opposite side of this card was off center to the right when before it
was to the left......?????????? What the duece happened!?!?!? I
refrained from emailing that day because I was too upset, but emailed
them on Sunday. No, it was not a very nice email as I was greatly
displeased and I didn't get a respond until last night at 7:16 pm. In
my email I explained the crooked issue, the off center issue and asked
why they touched the RSVP card when nothing was wrong with it the first
time around. Carol's repsonse only addressed the centering issue and
yet again told me it was the file we sent them.
Instead of emailing, I called customer service and left a message
simply asking someone to call me back so I can hopefully convey how
disappointed I am in their work and how this issue can be resolved. If
they blame our file we sent them again, I'm going to ask for our money
back and will kindly tell them we're taking our business elsewhere and
will warn others to never use them. As of right now, I'm still waiting
on a response, but I will keep you all updated. (I'm sure you're
eagerly awaiting my follow up post, lol!)