When we first got engaged in December, I had to have the
ring sent out to be resized. While it was out I also had our date engraved. It
came back in perfect condition 14 (that’s right FOURTEEN) days later. Their
standard service time.
Fast forward to end of May. I lost some weight so the ring
no longer fits snuggly on my finger and so I went back to Kay Jewelers to have
it sent back out to be resized. They say 14 days…Fine I will part with it for
14 days.
Today I got all excited to pick it up and put it back on my
finger. So they hand me my beautiful ring back and I nearly started crying.
First off, they forgot to re-engrave our date like the service slip says to.
After closer inspection there is a diamond MISSING out of the inside of the
band. They promise to fix it free
of charge and they apologize profusely. To top it all off, a side diamond was
severely DISCOLORED! It looked as if one of the diamonds had fallen out and
they replaced it with a yellow or chocolate diamond. I brought it to their
attention and they tried to brush it off like it was dirty. They cleaned it and
NOPE. There is something wrong with the diamond.
Now its being sent back out for another FOURTEEN days. I am
so beside myself. I almost started to cry in the jewelry store. I can not
believe a repair shop could mess something up so severely.
I felt kind of bad for the people in the store because they
were being so helpful and understanding as I was having a mini-breakdown. (They
have no choice but to use this repair shop because corporate tells them who
they can and can not use.)