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Knottie Tech Help

Website Builder - Registry Page Help Needed

So, my wedding website is almost complete. 'Almost' being the operative word there! For the last several weeks I have been trying to update my registries page. Specifically, my Target wedding registry appears twice on the page, so I'm trying to edit it and toggle one to not display. However, the website builder wont accept it! It waits like it's loading, but never puts the change through so that I can save it.

It's starting to drive me nuts! Invitations, which include the website link, go out soon... and I want everything perfect!

I sent an email to the account listed for technical support several weeks ago, but recieved no reply. 

Has anyone else had this issue? How did you fix it?
Wedding Countdown Ticker

75 [Invited] 
43image [Said yes!] 
16image [Are missing out!]
 16image [Can't find the mailbox] 
RSVP Date October 01

Re: Website Builder - Registry Page Help Needed

  • Hi there! Feel free to contact Customer Service for help. Email feedback@theknot.com or call Mon-Thurs 6am-7pm PST and Fri 6am - 6pm PST at 877-335-5252.
  • Psychoangel2uPsychoangel2u member
    10 Comments Second Anniversary 5 Love Its Name Dropper
    edited August 2013
    @KnotPorscha

    I emailed feedback@theknot.com several weeks ago about this issue, but I never recieved a reply. Unfortunetly, the hours that the customer service line are open are 1) largely while I'm at work and 2) prior to the time that my minutes are free. 
    Wedding Countdown Ticker

    75 [Invited] 
    43image [Said yes!] 
    16image [Are missing out!]
     16image [Can't find the mailbox] 
    RSVP Date October 01
  • Problem solved! I ended up calling the Customer Service number and they had the issue fixed in less than five minutes. Apparently this is a known issue that the website is having, so if anyone else experiences it they're encouraging you to call. It's a fast fix!
    Wedding Countdown Ticker

    75 [Invited] 
    43image [Said yes!] 
    16image [Are missing out!]
     16image [Can't find the mailbox] 
    RSVP Date October 01
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