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Beyond Upset with our Photographer

shanliannshanliann member
First Anniversary 5 Love Its Name Dropper First Comment
in Wedding Recap and Withdrawal

So first of all, I'm sorry for the rambling and length of this.

 

*We got married in Sept. of 2012. The photographer we originally booked took our engagement pictures and they were terrible. TERRIBLE. When I mentioned how unhappy  I was, he just defended his work, blamed things on me, etc. Because of this, I had no confidence in having him photograph our wedding.  I was very nice about things but he was not and wouldn't refund any of our money.

 

*We set out in search of a new photographer. We found a guy, I was familiar with his name as he was a well know radio dj in our area. Little did  I know he owned a entertainment company offering photography and dj services. We met with him and decided to book with him. Paid him and deposit and he agreed to allow us to do a payment plan, post wedding, with the understanding that we would not get our wedding pictures(disc) until he was paid in full(dj & photo) which I  was fine with that.

 

*At the wedding he said he would get in touch with me that week and set everything up. Great.

* Our agreement was 400.00 a month (200 a paycheck) and I would send him post dated checks, since that would be cheaper for him then charging my card. He also told me that when 2,000 had been paid, we would be able to view all our pictures online, and then get the full disc when the balance was paid in full, and he would "occasionally" post preview pictures on facebook. Great!

* So he had been paid 2,000 in April. No album online. The last facebook preview picture was in December.

 

*So for 11 months now he has had post dated checks, cashed both of them each month, no issues with bad checks, etc.

*So last week the balance was paid in full, and needless to say I was giddy and probably a little too excited.

I sent him a message last Monday asking how we would proceed, did we need to schedule an appointment to pick up the disc, was he going to mail it, etc.

He said he was going to post the entire album on his website, so we could pick if we wanted any of them edited(black and white etc) and then once he had the editing done he would burn the disc and mail it to us. I asked when I should expect them to be online and he said this week(which is last week)

 

So hear I sit, no pictures, nothing online to view for editing, nothing. I sent a message yesterday, and no response. I completely understand I am not priority number 1 but I feel as if I'm being taken advantage of. It just seems like it has been let down after let down and I've held up my end of the deal. Is it too much to ask, that I get my pictures asap after hes paid off? I've been waiting 11 months, please don't make me wait longer!!

 

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Re: Beyond Upset with our Photographer

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    ViczaesarViczaesar member
    First Anniversary First Comment First Answer 5 Love Its
    acolotti012 said:
    So sorry to hear that you are going through this! 11 months is a LONG time to wait for the pictures of your most special day. I would keep calling and trying to contact the person. Do you have a copy or the original signed contract, if there is one? Make sure you have that! If you do, and you do not receive any response or any pictures soon.. you could throw that in his face and take it to court if necessary. As long as it is all spelled out about the payment process and when the pictures should be available. I can't imagine having to wait that long to see my wedding pictures! Good luck to you, hope it works out for the best and SOON!
    Most of that wait was perfectly fine, since that was the agreement with the photographer.  He's actually only, what, a week late?  Maybe two now, if she still doesn't have the pictures posted online.



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    PolarBearFitzPolarBearFitz member
    First Comment First Answer 5 Love Its Name Dropper
    Viczaesar said:
    acolotti012 said:
    So sorry to hear that you are going through this! 11 months is a LONG time to wait for the pictures of your most special day. I would keep calling and trying to contact the person. Do you have a copy or the original signed contract, if there is one? Make sure you have that! If you do, and you do not receive any response or any pictures soon.. you could throw that in his face and take it to court if necessary. As long as it is all spelled out about the payment process and when the pictures should be available. I can't imagine having to wait that long to see my wedding pictures! Good luck to you, hope it works out for the best and SOON!
    Most of that wait was perfectly fine, since that was the agreement with the photographer.  He's actually only, what, a week late?  Maybe two now, if she still doesn't have the pictures posted online.

    Being late with the pictures even one week is not acceptable. Part of good customer service is sticking to what you tell your client. If you say 'I will call you back tomorrow,' you call back tomorrow. If you say 'I will have your pictures online next week,' you put the pictures online before the end of that week. Any wait or lateness is a degradation of service and in this case that service cost $2,000 of someone's hard earned money. I think that's enough money to get your pictures when you were told you would.

    <a href="http://www.theknot.com/?utm_source=ticker&utm_medium=HTML&utm_campaign=tickers" title="Weddings"><img src="http://global.theknot.com/tickers/tt18b38c.aspx" alt="Wedding Countdown Ticker" border="0"  /></a>


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    PolarBearFitzPolarBearFitz member
    First Comment First Answer 5 Love Its Name Dropper
    edited September 2013

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    ViczaesarViczaesar member
    First Anniversary First Comment First Answer 5 Love Its
    aefitz29 said:
    Viczaesar said:
    acolotti012 said:
    So sorry to hear that you are going through this! 11 months is a LONG time to wait for the pictures of your most special day. I would keep calling and trying to contact the person. Do you have a copy or the original signed contract, if there is one? Make sure you have that! If you do, and you do not receive any response or any pictures soon.. you could throw that in his face and take it to court if necessary. As long as it is all spelled out about the payment process and when the pictures should be available. I can't imagine having to wait that long to see my wedding pictures! Good luck to you, hope it works out for the best and SOON!
    Most of that wait was perfectly fine, since that was the agreement with the photographer.  He's actually only, what, a week late?  Maybe two now, if she still doesn't have the pictures posted online.

    Being late with the pictures even one week is not acceptable. Part of good customer service is sticking to what you tell your client. If you say 'I will call you back tomorrow,' you call back tomorrow. If you say 'I will have your pictures online next week,' you put the pictures online before the end of that week. Any wait or lateness is a degradation of service and in this case that service cost $2,000 of someone's hard earned money. I think that's enough money to get your pictures when you were told you would.

    <a href="http://www.theknot.com/?utm_source=ticker&utm_medium=HTML&utm_campaign=tickers" title="Weddings"><img src="http://global.theknot.com/tickers/tt18b38c.aspx" alt="Wedding Countdown Ticker" border="0"  /></a>


    But what you said was "11 months is a LONG time to wait for pictures of your most special day."  Not "The pictures are a week late, that's too long!" 



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