I need for other girls out there to know how TERRIBLE it was working with the Grotto in Oak Brook, IL. They had told me they have my wedding date available and they sent me a contract to sign. I sent the contract back to them 2 weeks ago. Three days went by and I did not receive a receipt, therefore I e-mailed Cindy (the event planner). She said she would get it to me promptly.
A WEEK went by and I emailed Cindy again. At this point I was nervous because I already had appointments with DJs and photographers set up, and I had a block of rooms at a nearby hotel that I needed to sign for. She assured me she would find out why the receipt had not been printed yet and she would get back to me.
I emailed her a THIRD time 3 days later, and she finally told me that she could not confirm my wedding because they may have construction on the building that she did not know about until that very day!
I did not get so much as an apology. I had to cancel my meetings with my photographers and DJs because at this point I no longer had a wedding date or venue!
I'm trying to figure out how to write an actual review on the venue on theknot.com, but I can't find where to do it. Does anybody know how?