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Electric company rant!

JCbride2015JCbride2015 member
5000 Comments 500 Love Its Second Anniversary First Answer
in Chit Chat
I am so fuming mad right now.  I woke up this morning to a call from an 866 number I didn't recognize.  I didn't pick it up and they didn't leave a voicemail.  Later today, I missed another call from that number, again no VM.  A third time today, they called and finally left a VM.  It's my electric company PSEG.  The message gave me yet another number to call and a "message code" to retrieve the message.  I called the damn number and it was an automated voice asking for an account number and then a PIN number, which obviously I don't have.

So I called PSEG's regular customer service line, which had a long wait and I scheduled a call back.  On the call back, the lady informs me it was collections calling me.  I told her I just paid my account in full last week so I have no idea why they're calling me.  Then she tells me it looks like my last payment got returned.  And then nothing after that-- she just lets the dead air fill up.  Ummm.... why did that happen, and how can I fix it?  How about telling me what to do next? [sidebar: I checked my bank account and the payment never came out, so something definitely went wrong.]  She tells me I have to call a separate number for collections to fix the situation.  So I call the collections number, and the wait is an hour!  I choose the option to get a call back... and the system tells me no one is available at that time and hangs up on me.  I called back FIVE TIMES and each time, the system said my suggested time (I kept changing it by half an hour to try and find an open slot) is full.  Without suggesting another time or giving me an option to just get a call at the next available slot.

Seriously, I am ready to cut a bitch right now.  It's like a game of, how hard can we possibly make it for our customers to reach us?

I'm about to go out the door right now to meet Fi and his coworker for a drink, then do some errands.  Fi says he'll try them back later when we get home.  He's the best.  If I called them, I might burst the eardrum of whomever I finally speak to.

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"I'm not a rude bitch.  I'm ten rude bitches in a large coat."

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Re: Electric company rant!

  • jdluvr06jdluvr06 member
    2500 Comments 500 Love Its Second Anniversary First Answer
    Ugh! That really sucks. I hope you guys get everything settled.
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  • HobokensFuryHobokensFury member
    5000 Comments Sixth Anniversary 500 Love Its First Answer
    They suck! We got an outrageous bill during Sandy when we didn't have any power.  Took months to clear that up.
     
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  • JCbride2015JCbride2015 member
    5000 Comments 500 Love Its Second Anniversary First Answer
    HobokenBride2012 said:
    They suck! We got an outrageous bill during Sandy when we didn't have any power.  Took months to clear that up.
    Fi just told me about his friend's mom, who somehow missed a payment during Sandy (understandably) and they called her to collect.  She said, "Why don't you turn my power back on, and maybe then I'll pay you?"
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    "I'm not a rude bitch.  I'm ten rude bitches in a large coat."

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  • huskypuppy14huskypuppy14 member
    2500 Comments Fifth Anniversary 500 Love Its First Answer
    That's so weird that an electric company would put you into collections after just missing 1 payment. There have been a few times that I missed my electric bill, and I just pay double the next month, and it was fine. Can you pay them online? 
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  • JCbride2015JCbride2015 member
    5000 Comments 500 Love Its Second Anniversary First Answer
    @laurynm84 I know, it doesn't make sense, right?  I think it's because it wasn't a missed payment, it was a returned payment from my checking account.  So essentially a bounced check.  Which I think was a clerical error: the money was in my account to cover the payment, but it never came out of my bank account, so something went wrong between point A and B.

    I can pay online, but I was worried it's a problem in their system.  I ended up just paying online that night because I had even more trouble trying to reach them when we came home from doing errands, and I was tired of just waiting on hold for hours.  So far, the money yet again isn't gone from my account, but it's Sunday.  I just freakin' hate them-- make your system work, let your customers get in touch with you!  Seriously.... I just.want.to.pay.you.
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    "I'm not a rude bitch.  I'm ten rude bitches in a large coat."

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  • silver0319silver0319 member
    Fourth Anniversary 500 Comments 100 Love Its First Answer
    That's really frustrating. You'd think they would at least send you a notification of some sort before sending you to collections. Whenever I get angry with PSE&G, I just think of all the problems FILs have with JCP&L and it makes me feel better.
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