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Personnel change at venue

LizM61409LizM61409 member
250 Love Its 100 Comments Name Dropper First Anniversary
in Chit Chat
My wedding is in July. We booked the venue (country club for ceremony and reception, they do their own catering and provide a DOC) about a year ago. Loved the woman we were working with and people had great things to say about her in particular in the venue's reviews.

Got an email today that she's taken a new position out of state so will be leaving. Apparently the people taking over have been there for 2 years and it sounds like they've already handled a lot of wedding things, but I haven't met them.

I'm sure this isn't an infrequent occurrence (something strikes me as it not being the type of job most people stay in forever), but I'm kinda bummed and a little nervous. At least the new team will have a few months of being in charge before my wedding. Just wanted to vent a little. Has anyone else had this happen?
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Re: Personnel change at venue

  • erinlin25erinlin25 member
    500 Love Its 1000 Comments Third Anniversary First Answer
    I can't relate, but I would be bummed too!  Has the new DOC reached out at all?  If not, I would probably make contact with him/her just to meet. I am sure you are not the only one who they will need to get to know/transition so they probably will have to deal with weddings that are happening before yours first so just be a little patient while they transition.  At least the new person has been with the venue for 2 years so I would suspect the transition will be smooth and I would think the original DOC would transition them in as well.  For the most part DOC's don't "focus" on your wedding till the week or two prior, so as long as you know the new person is up to date and you know what you need to be doing you should be good to go.  I would hope you could meet the new DOC prior to your wedding just you can have a face with the name and you know who you are working with. I loved my DOC and even though I only saw her 2x before the wedding I was fully confident everything was going to be taken care of and I was in good hands.
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  • Jells2dot0Jells2dot0 mod
    Moderator Ninth Anniversary 5000 Comments 500 Love Its
    I had this happen when I got married. I was working with the resort wedding coordinator in Australia. So, there had to be a lot of trust placed into her. She left about half way through our engagement and I was handed off to someone else. She seemed to have all of my info down, so I was good. Then, when we checked into the resort, she wasn't there! ACK! It all turned out and even better than I could have imagined. If you are unsure, I just recommend requesting a quick meeting to make sure the new person is on the same page. 

     







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  • LizM61409LizM61409 member
    250 Love Its 100 Comments Name Dropper First Anniversary
    The new person hasn't reached out, but I just got the email a couple hours ago so I'm not too surprised. We do have our tasting to decide the menu in March, so I'll double check that I'm meeting them then.
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  • APDSS22APDSS22 member
    Fifth Anniversary 1000 Comments 500 Love Its First Answer
    edited February 2014
    The musical coordinator at the church (who would be playing the organ for us) left less than a month before our wedding.  I didn't get the chance to meet the new one face to face before the day of the wedding, but he was awesome.  Always responded quickly via e-mail (my preferred method since I work weird hours and can't always take calls).  I was a little nervous with the change but the fact that he was so good about maintaining contact helped.

    The venue we selected was undergoing some changes because they were putting in a restaurant.  Our wedding was one of the last ones contracted with the option of outside catering but all of the bar work had to go through the new restaurant manager.  He opened his restaurant in the venue the same weekend we had the wedding so he was naturally very busy.  He also took the time to respond to all my e-mailed questions and got back to me promptly so while I hadn't met him until the day of the wedding also, I was fairly confident everything was going to be ok with the bar.  He basically had to select the wines for us because we couldn't get to the city the wedding was in by the time he had to have the stock in and I think he also did an awesome job.

    As long as you get to meet the person face to face before the wedding and they respond promptly to all your communications I wouldn't worry.

    ETA: ambiguous pronoun problem fixed.
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  • dramamonkeydramamonkey member
    250 Love Its Third Anniversary 100 Comments First Answer
    This happened to me and everything was fine......BUT I'd set up a meeting asap with the new person just to make sure that you're on the same page and that the original person gave the new person all of your notes, details, etc.
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  • lyndausvilyndausvi mod
    Moderator Knottie Warrior 10000 Comments 500 Love Its
    It happens often actually.    You just got the email yesterday, I would hold off until mid-to-late next week before getting nervous about not hearing from the new person.   Weddings/events in the next few weeks get priority.  Often those positions have Monday or Tuesdays off because they work weekends.

    I'm sure it will be all fine, but I understand why it's nerve racking.  






    What differentiates an average host and a great host is anticipating unexpressed needs and wants of their guests.  Just because the want/need is not expressed, doesn't mean it wouldn't be appreciated. 
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