i am so pissed...cancelled honeymoon flight ***updated in comments

cruffino · February 2014

I get a call and email today advising me that our honeymoon flight to Costa Rica on Saturday has been cancelled. What!?! It's only Thursday.

So I call and after waiting on hold for 1HOUR they tell me that the next flight they can put us on is Tuesday. Oh hell no. DH is a teacher he only has one week off. We don't want to lose 4 days of our 9 day trip.

So after pitching a fit and talking to a supervisor, they re-book us on another flight, also leaving Saturday on another airline from another airport. Instead of arriving at noon after a direct flight, we will be arriving at 7p after a flight with a 4 hour layover.

I'm pissed, but I'm determined to get there!

AprilH81 · February 2014

Do you have travel insurance? They may be able to help out with the extra travel meals since the delay is more than 6 hours than originally scheduled.

cruffino · February 2014

AprilH81 said:

Do you have travel insurance? They may be able to help out with the extra travel meals since the delay is more than 6 hours than originally scheduled.

no we don't. never thought we would need it! fortunately everything but the plane ticket is refundable.

lyndausvi · February 2014

That sucks. Did they say why they were canceling?

cruffino · February 2014

lyndausvi said:

That sucks. Did they say why they were canceling?

they said "due to weather conditions", but i don;t buy it. cancelling 2 days in advance and the weather forecast for saturday isn't dire.

QueerFemme · February 2014

They probably had to cancel hundreds or thousands of flights yesterday, today and possibly tomorrow. They are probably cancelling Saturday and Sunday flights to prepare for the backlog, honestly.

HisGirlFriday13 · February 2014

QueerFemme said:

They probably had to cancel hundreds or thousands of flights yesterday, today and possibly tomorrow. They are probably cancelling Saturday and Sunday flights to prepare for the backlog, honestly.

She's right. Everyone who got cancelled yesterday and today (more than 6,000+ flights nation-wide) still needs to get where they're going, and those people (usually) have priority for rescheduling. It's basically a first-come, first-cancelled, first-served, first-rebooked basis.

lyndausvi · February 2014

cruffino said:

lyndausvi said:

That sucks. Did they say why they were canceling?

they said "due to weather conditions", but i don;t buy it. cancelling 2 days in advance and the weather forecast for saturday isn't dire.

It's very possible. They have canceled some 6000+ flights over the last few days. Planes are not where they should they would be. It's very possible they already know your plane isn't going to be available.

Still sucks, but it's part of traveling in the winter.

CMGragain · February 2014

Weird things happen in the travel business. Cruffino, I'll bet you'll get there!

Returning from our recent Hawaii cruise, our flight was delayed from San Diego to Denver. We had a tight connection to catch to come home from Denver. A lovely young girl was very worried about missing the same flight. She was flying to spend a long weekend with her boyfriend in a ski lodge.
I know that I can't walk long distances (like the B concourse of the Denver International Airport!) so I had arranged a handicapped transport, which means a little motorized golf cart with extra seats. It was waiting for me when I exited the !st flight. The driver asked "Is anyone traveling with you?" "Yes! My husband and our daughter," I replied. "Come on, dear, get in and he will drive us to the gate so we won't miss the flight." Her mouth dropped open, and then she recovered and said "Thanks, uh, Mom!" We all got to the connecting flight, though our luggage didn't make it until the next flight. It had been one of those weather days on the east coast, and I knew we would have trouble getting another flight across the Rockies if we missed that one. I enjoyed seeing the girl embracing her boyfriend in Grand Junction. She was so relieved and happy to have made the flight. Come to think of it, he looked pretty happy, too.
One of these days I'm going to get my knee replaced.

jdluvr06 · February 2014

I'm sorry. That really sucks.

majesty318 · February 2014

That really sucks

I feel your frustration... especially when you purposely book a good flight time to maximize your vacation! This polar vortex and its consequences need to stop already.

Something similar happened to me when I went to CR. My flight was cancelled already the day before because American had computer problems. Called them, on hold for seriously hours and they wanted to rebook us 2 days later or fly us La Guardia/ Chicago/ overnight layover/ CR, neither of which was OK to me. I cried to the lady on the phone and eventually managed to convince her to book us into Nicaragua instead (we were planning to go there anyway). But yeah, it went from an 11 AM arrival to 7 PM which turned into 10 PM by the time we were in the hotel!

Knottie37373131 · February 2014

That would be so frustrating! Does travel insurance help with cases like this? I know I have travel insurance through the resort I am staying at but I have not booked my flights yet as it is a year and 3 months away.

cruffino · February 2014

QueerFemme said:

They probably had to cancel hundreds or thousands of flights yesterday, today and possibly tomorrow. They are probably cancelling Saturday and Sunday flights to prepare for the backlog, honestly.

yup, i assume this is why. but surely they know its my honeymoon and i take priority!

cruffino · February 2014

CMGragain said:

Weird things happen in the travel business. Cruffino, I'll bet you'll get there!

Returning from our recent Hawaii cruise, our flight was delayed from San Diego to Denver. We had a tight connection to catch to come home from Denver. A lovely young girl was very worried about missing the same flight. She was flying to spend a long weekend with her boyfriend in a ski lodge.
I know that I can't walk long distances (like the B concourse of the Denver International Airport!) so I had arranged a handicapped transport, which means a little motorized golf cart with extra seats. It was waiting for me when I exited the !st flight. The driver asked "Is anyone traveling with you?" "Yes! My husband and our daughter," I replied. "Come on, dear, get in and he will drive us to the gate so we won't miss the flight." Her mouth dropped open, and then she recovered and said "Thanks, uh, Mom!" We all got to the connecting flight, though our luggage didn't make it until the next flight. It had been one of those weather days on the east coast, and I knew we would have trouble getting another flight across the Rockies if we missed that one. I enjoyed seeing the girl embracing her boyfriend in Grand Junction. She was so relieved and happy to have made the flight. Come to think of it, he looked pretty happy, too.
One of these days I'm going to get my knee replaced.

that was very sweet!

LondonLisa · February 2014

Did you buy your tickets with a credit card and not a debit card? If you did, it automatically includes consumer protection and sometimes even travel insurance for cancelled flights and you may be able to get some money back. It might be worth investigating this. I'm sorry this happened!

cruffino · February 2014

LondonLisa said:

Did you buy your tickets with a credit card and not a debit card? If you did, it automatically includes consumer protection and sometimes even travel insurance for cancelled flights and you may be able to get some money back. It might be worth investigating this. I'm sorry this happened!

thanks for the tip! yes, we booked with a credit card. i'll give them a call.

jenna8984 · February 2014

I know you're on different flights now and it's all set but for future reference always get travel insurance. Nobody expects the unexpected but it happens. Last year FI and I were supposed to go on a caribbean cruise. It was booked for 7 months, we even got a free balcony upgrade, we were so, so excited. THREE mother effing DAYS before we were supposed to depart I was involved in an accident. I was "ok" but had severe open wounds. I would have had to pack 1 whole suitcase of bandages, guaze, ointment, antibiotics, pain reliever. And I would not have been able to go in the pool, or get it sandy at the beach, or go zip-lining like we had booked. I literally would have just sat there at the buffet for a week soaking my food in tears, so we canceled. We had insurance and got our money back for everything and we were able to use the money for a vacation when I was healed 6 months later. It was a terrible enough experience being injured, and with all the doctor's bills it would have been a real kick in the teeth not being refunded for our trip. Emergencies do happen!

Have a great honeymoon!!

cruffino · February 2014

@Jenna8984

Absolutely about the trip insurance. I learned my lesson with this close call.

cruffino · February 2014

I'm writing you this update from the Copa Club in the airport in Panama City (PTY). We got out of JFK on time! I enjoyed free drinks in business class and continue to enjoy them in the club. We've got about 1.75 more hours on this layover, then hello Costa Rica! Thank you ladies for listening to me bitch. So glad we are able to make it on our honeymoon despite the horrible weather on the east coast.

i am so pissed...cancelled honeymoon flight ***updated in comments

Re: i am so pissed...cancelled honeymoon flight ***updated in comments

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