When we got our wedding pictures in, I noticed that there were quite a few missing that I was absolutely 100% certain I remembered being taken, some of which were pretty basic shots. For instance, I don't have one picture of me alone or the portraits of me with each of my parents and my brother. I do, however, have a picture of me with my brother that someone else took while she was taking pictures, so again, I'm 100% certain these pictures were taken.
I first contacted the owner of the company about this when we got the disc with our pictures on it. As it turned out, the photographers who shot our wedding were out of the country until February 6. However, when I still hadn't heard anything by this morning, I emailed again (at this point, it's been nearly two months since our wedding and three weeks since I first emailed the owner of the company).
She said that the photographers had given her the sim cards from our wedding but that she had too much to do with another wedding she was working on to look at them right now (I'm paraphrasing, but that's what it boils down to) and she would get to us when she could--hopefully next week.
I've been very patient and understanding up until now, but that seems completely unreasonable to me. We paid a lot of money (for us) for these pictures, and I want them . Unfortunately, I can't lay my hands on a copy of our contract (I guess it got lost when we moved), so I can't see what it says about situations like this. I also don't want to escalate unnecessarily because they still have our pictures, and the ultimate goal is, of course, to get them. But I am tired of waiting for these pictures! Any suggestions for what, if anything, to do next?