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Wedding Etiquette Forum

NER: Venue changing location of reception

This is long, sorry.

When we originally picked our venue, we told them we would have between 100 and 135 guests. On our contract they wrote 100, but told us it didn't matter what number they wrote there; that it was just an estimate.

This past weekend we scheduled another appointment to go down there to ask some more questions and get some pictures of the reception and ceremony location for planning purposes. Well, our event coordinator was not working that day, so he scheduled us a meeting with a different person there. The first thing this new person asked us was how many guests we were planning on. We said "between 100 and 135." She then told us that the location of our reception could only accommodate a maximum of 100, and if we went over that number then we needed to reserve the ballroom instead.

I asked a lot of questions about this because we very specifically told our coordinator that we could have up to 135 and he never mentioned anything about the possibility of needing to change the location if we reached that many. Apparently it's just being chalked up to miscommunication between all of us...... okay. So we go look at the ballroom, and it's nice (though it really does change everything we had planned with the location of the other room), and she tells us that we can still hold our original room, just in case we have less than 100, but that we should book the ballroom too until we get our final numbers. That works out great because since we put our deposit down, they require absolutely nothing else until 3 days before (obviously we'll pay more before then, but I think this is cool).

Well, on Monday FI gets a call from our original coordinator and he apologizes about the "miscommunication." But then he also proceeds to tell my FI that if we book the ballroom, our food and beverage minimum will change from $3,750 to $10,000! What?! Um, there is no way we will ever reach that with 135 people at $50/person. FI told him that he needs to work with us and get back to us with the absolutely lowest he could go on that number. He said he might be able to figure something out because we're getting married in a slow season.

FI and I have talked, and the highest we're willing to go is $7,500.

I know our contract says 100, but we asked about that and they promised us it was just an estimate and it didn't matter... And at no time did they ever say anything about needing to change the location if we had more people, when we were very upfront about the possibility of having more than 100.

I guess my question is, how could we have avoided this? Did we do something wrong, or did the venue?
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Re: NER: Venue changing location of reception

  • Without being a fly on the wall during that conversation I can't tell you for sure, but from the details provided it sounds like this is on the venue coordinator.
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  • I think you could have avoided this by insisting your contract stated 100-135.  What gets put on paper is what stands the test of time and is the only real evidence you have of that agreement.  I hand-wrote all kinds of details on my contract the venue said didn't matter; but my response was good, if it doesn't matter, then you don't mind if it's in writing.

    At this point, negotiation is all you can do.  Worst case scenario, you can fight them to get your deposit back and go elsewhere.  Sorry this happened-- I would be super stressed about this, too!
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  • Agree with PP. We weren't there, but it sounds like this is on the venue co-ordinator. I'd check your contracts carefully and see what they say. You might be able to show them where they agreed to X and force them to accept that number.

    How far out are you? Can you find another reception venue if need be?
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  • Have you already sent out STD's or invitations? If yes, then I think it is lucky that you don't have to pay anything upfront sooner than 3 days before (so you only pay for which venue you are using). If no, could you reduce your guest list so that you wil only have 100?

    Note to self and other brides: Make sure to get EVERYTHING in writing (even if they tell you it isn't a big deal). This would be a stressful situation.


  • Yeah, they're chalking it up to a miscommunication, but this is a pretty big miscommunication!

    I would tell them, "We were very clear from the start that we were expecting between 100 and 135 guests. We were told that this was just an estimate, and it didn't have to be accurate. We understand that our original reception location cannot hold more than 100 guests, and it's acceptable to us to use the ballroom instead. However, we cannot and will not pay $10,000 minimum for the ballroom. We can pay a maximum of [$X] per person for food and drinks. If this is not possible, then we would like our deposit back."

    In the meantime, look for new venues. I wouldn't want to work with these people after this.
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  • missax said:

    Have you already sent STDs and/or invites? If you haven't sent anything out yet then you should cut the list if you're not willing to pay the higher ballroom price or you could look for another venue.
    No STDs have gone out yet. When we left the appointment we sat down and made attempts to cut the guest list. We managed to get it to 99 (including SOs and +1s), but neither one of us was happy about having to do this.

    If it comes down to it, we probably will pay the higher price to be able to have everyone there that we want, but then I guess my question is: how can I reach $10,000 with 135 people at $50/person?
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  • Agree with PP. We weren't there, but it sounds like this is on the venue co-ordinator. I'd check your contracts carefully and see what they say. You might be able to show them where they agreed to X and force them to accept that number. How far out are you? Can you find another reception venue if need be?
    We are just about 10 months out. There technically is time to find another location, but this is literally the first one we found that fit all of our criteria AND our budget (or so we thought...). Ugh.
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  • I think you could have avoided this by insisting your contract stated 100-135.  What gets put on paper is what stands the test of time and is the only real evidence you have of that agreement.  I hand-wrote all kinds of details on my contract the venue said didn't matter; but my response was good, if it doesn't matter, then you don't mind if it's in writing.

    At this point, negotiation is all you can do.  Worst case scenario, you can fight them to get your deposit back and go elsewhere.  Sorry this happened-- I would be super stressed about this, too!
    We definitely learned this lesson, and will be doing it on all contracts going forward.
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  • missax said:

    missax said:

    Have you already sent STDs and/or invites? If you haven't sent anything out yet then you should cut the list if you're not willing to pay the higher ballroom price or you could look for another venue.
    No STDs have gone out yet. When we left the appointment we sat down and made attempts to cut the guest list. We managed to get it to 99 (including SOs and +1s), but neither one of us was happy about having to do this.

    If it comes down to it, we probably will pay the higher price to be able to have everyone there that we want, but then I guess my question is: how can I reach $10,000 with 135 people at $50/person?
    If you're willing to pay the 10k to keep the venue you should ask them about possible upgrades to the menu and/or bar that could help you reach the minimum.

    Personally if I were you i'd start researching other possible locations. Their serious lack of communication would have put a very bad taste in my mouth.
    Plus even if you COULD reach the minimum, you will likely not get all 135 guests in attendance, and even if you did, that's more than $3000 more than you were supposed to spend. That's not a small amount of money for you to have to pay because of a mistake.
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  • I think you could have avoided this by insisting your contract stated 100-135.  What gets put on paper is what stands the test of time and is the only real evidence you have of that agreement.  I hand-wrote all kinds of details on my contract the venue said didn't matter; but my response was good, if it doesn't matter, then you don't mind if it's in writing.

    At this point, negotiation is all you can do.  Worst case scenario, you can fight them to get your deposit back and go elsewhere.  Sorry this happened-- I would be super stressed about this, too!
    We definitely learned this lesson, and will be doing it on all contracts going forward.
    Good!  And I agree with PPs this is also on the venue coordinator for misleading you.  But all contracts going forward-- writing, writing, writing!

    As for reaching $10k at only $50/pp: think about upgrades you can add.  Viennese dessert hour, late night snack stations, top shelf open bar, upgraded entree options.  Would upgraded linens or chairs count?
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    "I'm not a rude bitch.  I'm ten rude bitches in a large coat."


  • missax said:

    Have you already sent STDs and/or invites? If you haven't sent anything out yet then you should cut the list if you're not willing to pay the higher ballroom price or you could look for another venue.
    No STDs have gone out yet. When we left the appointment we sat down and made attempts to cut the guest list. We managed to get it to 99 (including SOs and +1s), but neither one of us was happy about having to do this.

    If it comes down to it, we probably will pay the higher price to be able to have everyone there that we want, but then I guess my question is: how can I reach $10,000 with 135 people at $50/person?

    Do you have to reach $10,000 before tax, tip, service fees? If not then it would be pretty easy to end up at $10,000 with $50 per guest, plus 20% service fees and tax. Also does the $50 include alcohol?
    :kiss: ~xoxo~ :kiss:

  • I think we need to review our contract in detail tonight and figure out if it specifically says that the food and drink minimum we were told is only if we reserve XYZ room, as opposed to the ballroom.

    If it says anything along the lines of "By reserving XYZ room, you must meet a food and beverage minimum of $3,750," then I think we're stuck. If it doesn't, then maybe we can mention that no where does it say that that minimum is exclusive to that room, and that because of the "miscommunication," we need them to honor what it says about our minimum...

    This is my first stressor in this whole wedding planning thing!
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  • Oh!! I just got an e-mail from our coordinator!!

    The Event Center 1B2B Food and Beverage Minimum is normally $10,000.  I am willing to decrease the F&B Minimum to $6,000 if you feel your guests count will be too large for the Sycamore room.  Please let me know which room you would prefer.  Thank you and please contact me with any questions you may have.


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  • Honestly, with this level of 'miscommunication' (which really isn't, it's selective communication on behalf of the venue), and the fact that you're meeting with multiple people, each of whom is providing you with different information on what is required and not required, and witholding other pertinent information (like the ballroom minimum), I'd demand my deposit back and find another venue.  I wouldn't be able to trust them at all after this. It's just too shady.  Do they have any reviews online that you can look at and see if people are actually pleased with them?
  • Honestly, if you're inviting 135-ish, and that room can truly only hold maximum of 100, i think you should either get comfortable with the ballroom or find a new venue.  You never want to max out the capacity of a room...the max capacity generally doesn't allow for any room for a dance floor or bars or a buffet set-up (if that's what you were planning).  You generally don't want to have more than 80% of the max capcity amount of guests in any room if you want there to be room to mill around and for dancing.

     

    This misunderstanding was definitely the coordinator's fault though.  but at least they lowered the minimum spend in the ballroom enough to where it should fit in your budget for you.

  • Personally, I would demnad my deposit back and get a different venue...but I just don't trust this place based on what your telling us.

    However, I am happy ot hear they are working with you following their "miscommunication".  Just make sure to go back to the venue with the printed out e-mails and get a new contract!  Maybe, I'm not the trusting type, but I would demand a new contract that voids the old version and includes the use of the ballroom with the new minimum. 

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