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I'm sad to hear that this same thing is happening to someone else! It is not over a year past my Wedding date and I have just received an email stating that they are ready to mail me the wedding album and one parent album from my order. I inquired as to when the canvas print and other wedding album that I ordered would be mailed and they told me they never got those other orders when I have an email from them clearly stating that they had received them after emailing them TWICE! I've been told by the owner that they no longer have access to the importer they have been using from China to get this special paper to make the albums. I'm sorry, but REALLY?!?! I agree with everyone else, Jenna is amazing, highly personal, super talented and a pleasure to work with, but what good does it do for you to have awesome photos taken that you never receive???