We had booked an appointment with Stephanie Ridgeway, the Senior Catering Sales manager last Friday to view the property as a potential wedding site. Since we were coming from Canada and only in San Diego for a couple days, we had made this appointment 2 months in advance. When we arrived, Stephanie was not in the office, and we were told that she had "gone home". She had not delegated our appointment to anyone else or called us to reschedule. Fortunately Ben Schulze stopped what he was doing and gave us a spectacular tour of the venue, and answered all of our questions. We still have not received a phone call or even an email from Stephanie apologizing for missing our appointment. We found this incredibly unprofessional, and felt like we are replaceable and it didn't matter if we chose to have our wedding there as they could just fill the slot with someone else. For this reason we have chosen not to book our wedding at the Sheraton (which is really too bad as we have over 200 guests, 80% of which would be staying at the hotel from out of town and it is a very convenient and lovely venue).
Just a heads up to everyone, if you are interested in having your wedding here, it is a gorgeous place - just ask for Ben instead of Stephanie!