I searched on these boards to see if anyone else has used "Serendipty Beyond Design" for their wedding invitations, and I couldn't find any reference to them. So I thought I'd post my thoughts in case someone comes here in the future looking for others' experiences.
I found them via etsy (I think), was impressed by the really unique designs on their website, and was SUPER excited to work with them for our custom wedding invite suite. Our wedding theme is Old Hollywood/Old California, our wedding color is gold, our decor is sparkles and sequin heavy, and we really wanted to get something custom and unique that fit our theme and colors.
I got my first round of proofs back last week and they are SO BEYOND AWFUL, it's almost hilarious. They got our wedding date wrong on the front of the RSVP card; in one place they shortened my first name to a nickname that I have never used (whaaaat?); they didn't use my wedding color anywhere, at all, in the invite or RSVP card (?????); the lines of text on the RSVP card were not lined up and formatted really oddly... I could go on and on.
The most annoying part of the whole experience was that before they start on your invites, they send you a rather long quesionaire with a ton of questions on it. We spent about an hour on it - "Describe the look and tone of your wedding. Describe your inspiration." - the document also asked us to send them a curated pinterest board of images we'd like incorporated into our invite suite... so we did that too. Yet I'm pretty sure whoever designed our cards didn't even bother reading it or looking at the images we pinned. So seriously, what was the point of that entire excersize?
I know it's only the first round of proofs and I already paid the design fee, but these are so far off I don't even want to bother dealing with it. Plus, I'm just so annoyed that it seems like zero effort was put into reading the answers they wanted.... let alone getting my name and wedding date right. Ugh!!!