Hi: I just wanted to let any you ladies who are considering buying from Vows about the experience I have had with them, before you commit to anything.
I wanted to purchase something off the rack, because, let's face it, the deals on sample dresses are great! Also, I wasn't sure that I was going to have time to place an order in the traditional way. In May I found an absolutely gorgeous gown at Vows and fell in love at first sight. The women were really helpful, and even sat patiently through me trying on a million other dresses just to make sure.
After I bought the dress, they sent it off to the cleaner and said it would take four weeks. Six weeks later, I called, and they said it would be back the following week. After a few more calls and a few more promises that it would be back in a few days, we stopped by the store. After talking to one of the ladies there they finally chased up the cleaner and had the dress returned to them. Do you know why it took so long and they were so evasive about the dress? Because the cleaner ruined it! I'm devastated! Surely they should be using a reputable cleaner. And why did it take them four weeks to come clean with me about the situation. This leaves me with very little time to find a new dress, a deposit my fiancé is going to have to try to get back, which the store will want to convert in to credit, but aside from the fact that I didn't like any of their other dresses, I'm absolutely not going to have any further dealings with them after this.
Clearly, there are many people who have had fantastic experiences with this store, but I wanted to be honest about my experience in the hope that it might save some other ladies some heart ache.