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Hotel screwed us

kns1988kns1988 member
250 Love Its Third Anniversary 100 Comments Name Dropper
in Chit Chat
We blocked 28 rooms and the hotel only ended up giving us 15 without telling us that they were apparently giving our other rooms away. We found out that they messed up our contract when our friends started being told that there were no more rooms available. Then we find out the hotel is completely full so they can't remedy their mistake. We have everything in writing for what they were supposed to fulfill, so now what? My FI called them and asked for additional compensation because they didn't fulfill their end of the agreement and this means we have to spend more money on our shuttle; we reserved a shuttle to this hotel only, and now our friends are scattered in different hotels. Ugh, this is ranty - sorry. I'm just so pissed.
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Re: Hotel screwed us

  • missdelilahmissdelilah member
    1000 Comments 250 Love Its First Anniversary First Answer
    It's not ranty at all and you have every right to be pissed.  Do you have any written correspondence from the hotel about the original reservation?  If so, you should be able to get them to cover the cost of shuttles by threatening to report them to the appropriate hotel boards or what not.  In any event, wait until after the wedding and get all ranty on Yelp and the like.  
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  • allisonelizallisoneliz member
    25 Love Its 10 Comments Name Dropper
    Ugh. That SUCKS. You have every right to rant! I really hope you can get the hotel to compensate you for the extra costs. 
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    Anniversary

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  • princessofgenoviaprincessofgenovia member
    500 Love Its 500 Comments First Answer Name Dropper
    I'd be beyond pissed. You had a written agreement. They fucked that up. They need to be compensating you.
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  • kns1988kns1988 member
    250 Love Its Third Anniversary 100 Comments Name Dropper
    Yeah, everything is in writing. I'm sure we could go after them if we wanted to fight. What really pisses me off is they said they have 2 other large groups there, so I KNOW they gave our rooms away to the other groups in order to book them. I know how hotels work and once a block is in the system, it doesn't just disappear.
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  • kns1988kns1988 member
    250 Love Its Third Anniversary 100 Comments Name Dropper
    I did go have a margarita in between posting this and following up, so I'm feeling slightly better.
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  • southernbelle0915southernbelle0915 mod
    Moderator 10000 Comments 500 Love Its Fourth Anniversary
    I'd ask them to pay for your shuttle. Like the whole thing. Then have the shuttle just loop from hotel A to hotel B to reception to hotel A...... And make sure the alternate hotel you pick is close to either hotel sucks-a-lot or your reception venue.

    This sucks. I'm sorry. It happened to us too and we ended up having people stay at 3 hotels. :(
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  • InkdancerInkdancer member
    2500 Comments 500 Love Its First Anniversary First Answer
    You should be able to forward any email documentation you have to a corporate level, if they won't fix this on the individual hotel level.
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    eyeroll
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