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Guest List Importing Problem

Knottie7872730 Knottie7872730 member
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in Knottie Tech Help
My imported guest list won't save. I used the downloaded the template and saved it as an Excel 97-2003 .xls file. I'm not getting error messages. I can see my information in the preview, I click save, and I'm thrown back to the guest list dashboard where I have 0 guests. I've tried multiple times in different browsers and even different computers. Please help!
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Re: Guest List Importing Problem

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    [Deleted User][Deleted User] admin
    First Anniversary First Answer 5 Love Its First Comment
    Hi There,

    Would you mind emailing the file you're trying use to messageboards@theknot.com. I'll make sure customer service and tech take a look ASAP to get this taken care of.

    Thanks!
    KP
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    Knottie7872730 Knottie7872730 member
    First Comment
    Just sent it...thanks!
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    Knottie42859873Knottie42859873 member
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    I'm having the same problem.  If there was a solution, can you please post it?
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    [Deleted User][Deleted User] admin
    First Anniversary First Answer 5 Love Its First Comment
    edited October 2014
    Hi @Knottie42859873,

    One of the main reasons this may not be working is if you changed any of the heading. The excel file will not go through unless all of the headings remain the same as in the template. If you're still having problems please email messageboards@theknot.com.

    Thanks!
    KP
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    scrubb2000scrubb2000 member
    First Comment
    I'm having the same problem. The instructions are highly misleading. It gives a table of supposedly valid column header names after mentioning the template file, but they differ from the columns in the template. If it'll only work with the template file, please change the instructions to read "Use the template file only and do not modify the column names or order."
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