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argh, what the heck?!?!?

hose85hose85
100 Comments
in Florida-South Florida
in march i got a groupon for an awesome deal for a photobooth from magical plan-it events. i have been emailing and calling for a while to get a contract and no response, now i just got an email from groupon saying the deal is cancelled and i have to apply for a refund. what am i going to do?!?! i wanted a photobooth so bad but we can't afford a full price one! any ideas? and AHHHHHHHHHHHHHHHHHHHHHHHHHHHH
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Re: argh, what the heck?!?!?

  • Achi11Achi11 member
    10 Comments

    Hey, I got a phone call from Magical Plan It events saying the same thing about the cancellation, but they also told me that they would have the same deal, but u just have to sign a new contract with them.  Granted you can't use the money you paid to Groupon, but they basically told me to get a refund from Groupon and then sign a new contract with them for the same deal, except it is now $350, not $349.

    Here is the phone number of the girl I spoke to: 1-888-765-2996 ext 104.  I told her I needed to get my money back from Groupon before I would sign another contract with them.  HTH

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  • hose85hose85
    100 Comments
    Achi, thank you. the issue that i'm nervous about is i didn't have a contract signed yet. i haven't been able to reach anyone there for a few weeks and i'm worried they will just say "sorry" but thank you for the info and i will keep trying to call them!
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  • lsciandra17lsciandra17
    First Comment
    Don't trust this company - I had to deal with the Groupon mess as well. But, I filled out a new contract and paid them directly. They called me to confirm everything was ok and approved, and charged my card directly. Guess what - they NEVER SHOWED UP. To make things worse they never called to say they couldnt make it, or call to apologize that they were a no show.  I wouldn't trust any of my wedding planning through this company.  Had I known they would be a no show I would have just booked someone else, and because of them I had no photobooth at my wedding. Awful company.
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  • DisappointedBride2012DisappointedBride2012 member
    First Comment

    I secured this company’s services approximately 1.5yrs in advance of my Wedding Date. Approximately 1yr later little to no progress was made for the event. Over the year, many promises were made & broken, repeatedly. There wasn't consistent correspondence; an address was changed and I wasn't notified, a phone number was changed and I wasn't notified, I had to send e-mails repeatedly to get any answers. I was & still am highly disappointed, and quite frankly heartbroken. Thus I submitted an official notice of cancellation. I requested my full amount invested, because the company did not meet the duties outlined in the agreement. After multiple requests for an expected receipt date & amount of the refund, I was finally contacted by the owner, who stated it would be 60 days from the written notice and the refund amount would be anything paid aside from the deposit. More than 60 days from the written cancellation notice, has come and passed, I still haven't received anything!

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