Please do not order from UW Dress. The company is horrible to deal with. I ordered a dress for my sisters wedding and what I received was a joke. On trying to receive a refund they told me they would refund me $56 and keep the dress and sell it on Ebay to retain the rest of my money. They also advised me to take it to a tailor for repair at my on expense. I would never sell the horrible product to anyone. The quailty is bad and cheaply made. Below are pictures of what I received, what it was supposed to look like and my conversations with them. I paid $99.99 for the dress with shipping it totaled to $124.21 Thanks!
Per the cost information you provided, if you return the
dress to us, you will pay $24.75 for the shipping back. When we get the
returned dress, we will return you the amount subtracting the actual shipping
cost from us to you according to our return policy. The actual shipping cost
from us to you is $44.04, which was already paid to the courier, so it cannot
be returned to you though you paid us $124.21 totally. Then we will return you
$80.17 (=124.21-44.04)if you return the dress.
Though you get back $80.17 from us by returning the dress,
while you need to pay $24.75 to local courrier when shipping dress back, the
money is still paid by you right？So the ACTUAL money you get is
the amount $80.17 (which you get from us) minus the amount $24.75( which you pay
to local courrier) which equals $55.42(=80.17-24.75).
Thus I have a new suggestion. We can return you $56
directly while you still keep the dress you have. In this way, you actually get
back $56 which is greater than $55.42. You still have the dress. You can deal
with it as you please. Selling it online(ebay.com) may be a good choice because
it is new for selling and you can get back more money by this. I think this is
a better solution than returning the dress. How do you think of it ?<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" />
Looking forward to your reply. Thanks in advance.
If you have any further questions, feel free to let us know please.
Best Regards,
Edie
Customer Service Team
http://www.UWDress.com