Knottie Tech Help

Registry not updating?

A few items have been purchased off our registries, and I've removed some items, but The Knot registry page isn't reflecting that. It looks like it hasn't updated in about a week. Any idea why?
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Re: Registry not updating?

  • KnotHollyKnotHolly New York, NY admin
    Moderator Fourth Anniversary 500 Comments 250 Love Its
    Hi @sassercake12,

    I am so sorry you're experiencing this issue with your registry. I've alerted our customer service team so they can look into your registry and make sure it updates correctly. I'll let you know once I have any updates.

    Thank you!
    KH
  • Hi @KnotHolly, I'm still having issues with the registry. I tried removing the display of items and then turning it back on, but it still didn't update. Any ideas what could be going on?
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  • KnotHollyKnotHolly New York, NY admin
    Moderator Fourth Anniversary 500 Comments 250 Love Its
    Hi @sassercake12,

    I'm sorry you're still having registry issues. I'm checking in with our customer service team to make sure we figure out what's going on here right away. I will update you as soon as they find out how to fix this, and I've forwarded them your email address so they can contact you directly. I apologize again for this!
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