Knottie Tech Help

Messaging numerous vendors accidentally...

Hi,

Last night I was up wedding planning and I sent messages to two vendors that work with my venue; however, when I woke up this morning I had received messages from and sent messages to caterers that do not work with my venue, and I know for a fact that I had not reached out to them! I'm not sure what happened and if there may be a glitch in the Conversations system. Has anyone else had this issue? I'd hate to waste anyone else's time by accidentally sending messages to them!

Thanks!

Erika

Re: Messaging numerous vendors accidentally...

  • KnotRileyKnotRiley New York, NY
    Moderator 1000 Comments 500 Love Its Third Anniversary
    admin
    Hi there,

    When a couple is reaching out to a venue/vendor there is often a box that is checked that says "send me quotes from 5 other vendors in this category" (or similar statement). If you don't uncheck the box, you'll get these extra 5 emails/quotes.  Likely this is what has happened.  Just make sure to uncheck the box if you'd prefer not to hear from other companies.

    Let me know if you have any questions!

    Thanks!
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