I was hoping to get a little insight on how to move forward with some issues we had with our DJ vendor for our reception that happened on September 22nd. We signed an agreement with this vendor on May 10, 2017, and over the subsequent 16 months my wife and I had several communications with him via phone/e-mail/in person meetings. We were very impressed with his quick responses to our questions and his promptness when meeting in person, and felt confident that he would help make the 22nd a wonderful day. Upon arriving to the reception hall on the 22nd, we learned from his assistant that he double booked himself and would not be participating in our reception. Not once did he ever mention a scheduling conflict, even the day before when I spoke with him via phone to confirm some minor changes to the script that we had provided to him a month in advance.
His assistant was not prepared for our event, as throughout the first hour, he repeatedly came up to my wife and I with the clipboard asking us questions about what was going on, which made things quite stressful early on and took away from time being spent with friends and family. Besides this there were several other issues which were disappointing:
- Assistant wasn't aware of having the receiving line at 5:30; we never received an advanced warning of the timing, and we ended up forming the receiving line ourselves upon discovering that the time was 5:47. The receiving line was very disorganized and the delays impacted the timeline that our caterer had planned for serving the tables. Our caterer, who has extensive wedding experience, was upset and disappointed with how the evening transpired.
- There was no music in the room for cocktail hour, which we had previously requested.
- While the uplighting was done as we had previously agreed upon; the lighting for the main room was not done as we had planned in the walk-through at the hall. Some of our guests complained about how dark the room was and the difficulty of taking pictures.
- The announcing of the bridal party was unacceptable. One of my sisters names was completely wrong (totally different name with the only commonality being the same first initial) and my other sister was announced as Matron of Honor (which she wasn't), both were egregious errors when compared to the form we provided to the DJ a month in advance.
- My Best Man's Speech also had multiple issues; on several occasions the microphone cut out and no one but the bridal party could hear what he was saying. Additionally, multiple people told me that they heard a commercial for a car dealership, which I was shocked to hear. I can't think of a reason why a car commercial should be playing at all during our reception.
- The assistant and his new assistant weren't very engaging with the audience throughout the evening; our guests who they sat with during dinner even mentioned that they weren't talkative despite several attempts to have conversation with them. We felt that there was a lack of energy coming from them, and there were multiple chunks of time after dinner when there were very few people on the dance floor.
I sent an e-mail to him on Friday the 28th, outlining these issues and stating my disappointment with how everything transpired. In the e-mail I did not specifically state that I wanted some compensation for what transpired, as I was hoping to get some sort of apology and response back and go from there. Last Wednesday, my wife followed up with him via Facebook, and he stated that he did not receive my e-mail, so Saturday night I re-sent my original e-mail. As of this post, I still have not received any response from him.
Any suggestions on how to handle this going forward? Should I be contacting my Chase credit card, since I paid the final bill on the card about two months ago? Should I consider other action?