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Davids Bridal

SarahB0427SarahB0427 member
100 Comments
in California-Inland Empire

Did anyone else get their dress at davids bridal and then decide after they paid for it, it wasnt the right dress?  Do they let you return it?  Im so irritated with them right now.  I spent over 900.00 for my dress and they cant even call me to tell me it came in?  I had to call them?! and the bridesmaids dresses were ordered back in December and they still arent in and they have no explination for me why all this is?  Any similar experiences?

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Re: Davids Bridal

  • Kasi80Kasi80
    1000 Comments
    edited December 2011
    I bought my dress from David's.  There's a  no return policy.  I had a hard time exchanging my bra thing for a bigger size.  It had tags and everything.  I had an even harder time when I got home, opened the garment bag and found that they never gave me my crinoline.  I do know dress orders can take a few months sometimes.  You should demand an explanation of where your dresses are.  Don't let them get off easy.  Speak to a manager if you have to and make them give you an estimated date.
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  • SarahB0427SarahB0427 member
    100 Comments
    edited December 2011

    The biggest problem is that the girl that sold me the dress is not longer with them.  So, I dont feel like I have anyone who cares enough because they already got the commission on it.   I dont want to go bridezilla on them, but i almost feel it coming on :-)

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  • Kasi80Kasi80
    1000 Comments
    edited December 2011
    If it gets to be too long with no answer you need to go bridezilla on them.  Bug them until they give an answer.  The girl that helped me left right after I bought my items as well but I still harassed until I got what I wanted. 
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  • Kasi80Kasi80
    1000 Comments
    edited December 2011
    Better yet...go into the store and demand answers in person.  That would be more effective than a phone call. 
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  • emilypeachemilypeach member
    100 Comments
    edited December 2011
    I agree with that last one..going in person usually works the best.


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  • mrs.payne2010mrs.payne2010 member
    100 Comments
    edited December 2011
    i had a feeling i would have problems with then so i didn't get the dress there. hope everything works out for you though. and dont feel bad about raising hell, they caused you to go that far!!! lol
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  • SarahB0427SarahB0427 member
    100 Comments
    edited December 2011
    I think that would probably be best :-) I think ill go in there and go bridezilla on them in person.
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  • amberg321amberg321
    1000 Comments
    edited December 2011
    I bought my dress from them and had a great experience but I do remember that all sales were final there and they make you sign for your items when you pick them up. They also made me sign something when I bought my dress that stated that all sales were final.

    I'm sorry you are having such a negative experience with them and I agree with the pp that showing up will probably get results. I have found that when I call places I get crappy customer service compared to in person. This way they can't transfer you to a black hole which is what always seems to happen to me. GL and let us know what happens
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  • jojochantijojochanti
    100 Comments
    edited December 2011
    David's Bridal was the first place I went and I even had an appointment and I felt really ignored.. no one really helped me. I wouldn't feel bad about talking to them, it's your money and you deserve answers.
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  • breleficentbreleficent
    1000 Comments
    edited December 2011
    I don't think finding out what is going on with your dresses is being bridezilla at all! I agree with everyone else, go in there and find out what is going on. If you don't they'll just continue walking all over you.

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  • hischiquita!hischiquita! member
    100 Comments
    edited December 2011
    I too went there for my first place and ended up leaving because I felt ignored and the sales people weren't very helpful. I ended up buying my dress at Mariposa Boutique and I have been extremely happy with their service.

    I agree go down there and figure out where your dresses are!!! I know if I had someone complaining on the phone I wouldn't do all I could to help them but if that person were in front of me, I would do anything I could to help them out.
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  • SarahB0427SarahB0427 member
    100 Comments
    edited December 2011
    they finally called me yesterday I guess someone might have been lurking the knot board LOL.  But, Im going down on Saturday to try on the dress and pick up my BM dresses.  But, I wish that I would not have paid for it up front cause now I am not so sure that it is my dream dress :-(
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  • june112011bridejune112011bride member
    100 Comments
    edited December 2011
    I guess David's Bridal has a history of ignoring their clients because the same thing happened to my cousin when we went there to look at dresses.  We walked around for 30 minutes and when we weren't even asked if we needed help we left... it was insane.  I will not be giving them my business either.
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