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help me phrase an email

DG1DG1 member
Ninth Anniversary 5000 Comments 25 Love Its Name Dropper
in Wedding Woes

Client asked if I did X. I did not, because I did not think X was necessary or expected. It is not something I can do after the fact. 

Explaining that I didn't understand the requirements is probably not an acceptable explanation. Any plausible thing I can say besides just 'Nope. Sorry." to smooth over the bad news?

image
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Re: help me phrase an email

  • *Barbie**Barbie* member
    Knottie Warrior 5000 Comments 500 Love Its Name Dropper
    I'm sorry, X was not completed because it was not included in the project specifications. 
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  • *Barbie**Barbie* member
    Knottie Warrior 5000 Comments 500 Love Its Name Dropper
    edited October 2012
    Client. 

    I'm sorry, X was not completed because it was not included in the project specifications. [If you feel that X is necessary or would add additional value to Y, I can complete at a cost of / at no charge.   OR  With Y reaching current statge, it would be impossible to complete X without starting Y from the beginning. If you would like me to reconfigure Y to include X, it is possible, but will require/cost/etc.]

    Regards, 
    DG
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  • zsazsa-stlzsazsa-stl member
    Eighth Anniversary 5000 Comments 100 Love Its First Answer

    "Whach you talkin' 'bout Willis?"

    image

    I just a friendly gal looking for options.

    Wedding Countdown Ticker
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  • mrsconn23mrsconn23 member
    Knottie Warrior 10000 Comments 500 Love Its First Answer
    In Response to <a href="http://forums.theknot.com/Sites/theknot/Pages/Main.aspx/special-topic-wedding-boards_wedding-woes_help-me-phrase-an-email?plckFindPostKey=Cat:Special%20Topic%20Wedding%20BoardsForum:47Discussion:9670defe-8d6e-492e-b694-eb0b140b1781Post:c9840265-a2f7-4484-848d-fa0b4788139f">Re: help me phrase an email</a>:
    [QUOTE]"Whach you talkin' 'bout Willis?"
    Posted by zsazsa-stl[/QUOTE]
    Winner, winner, chicken dinner.
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  • DG1DG1 member
    Ninth Anniversary 5000 Comments 25 Love Its Name Dropper

    Barbie would win, but there was no project specification. This went from plan to execution in about a week and was supposed to be "quick and dirty."  In my world, that means get good information but don't stress about documentation. There are entire books about doing things this way in my field, so when I say "my world," I don't mean my little world that exists 3 inches around my body. 

    Grr. It's a subcontract, too. If it were my actual client, this never would have freaking happened.

    image
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  • *Barbie**Barbie* member
    Knottie Warrior 5000 Comments 500 Love Its Name Dropper
    edited October 2012
    Client. 

    I'm sorry, X was not completed for this project due to the time constraints and urgent nature of the job.   With Y reaching current stage, it would be impossible to complete X without starting Y from the beginning. If you would like me to reconfigure Y to include X, it is possible, but will take Z time/require/cost/etc.]

    Regards, 
    DG
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  • mandi195mandi195
    500 Comments First Anniversary 5 Love Its
    I would simply state that "X was not completed on this job as it was not originally requested."
    Praying for a miracle!
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  • WzzWzz member
    2500 Comments 250 Love Its Second Anniversary Name Dropper
    i wouldnt apologize if it wasn't an oversight.
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  • WzzWzz member
    2500 Comments 250 Love Its Second Anniversary Name Dropper

    dear client,

    i referred back to our original comunication, and X was not part of W, Y or Z, which all have been completed. if you need X, please provide the specifications so we can discuss what is required, and i will gladly complete this for you.

    sincere regards, captain awesome pants.

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