We gave my wife's wedding dress to Hilton, at their reccomendation, to steam the day before our wedding to be ready for our special day. Instead of steaming it, they washed in in the washing machine, ruining it. They offered to get us a new dress and alter it to fit the same as the old. We were able to locate and arrange to get the replacement dress to Hawaii in time, but the seamstresses Hilton provided who were supposed to alter the dress were not familiar with wedding dresses and destroyed the new dress as well, leaving us with a painful and terribly fitting dress . The pictures were ruined as was the whole day. Hilton agreed to compensate us for the dresses and fly us back to Hawaii to make up for the day they ruined and told us to enjoy the rest of our time on the Islands. Upon returning home, they denied ever making these promises and refuse to provide what we relied on.
Do not stay at the property and patronize these people that have no integrity and do not make good on promises they make. Do not let them ruin your dream day as well.