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HELP! Can't reach my caterer, Smokin Man BBQ.

martafitz1martafitz1
100 Comments
in North Carolina
Has anyone heard of Smokin Man BBQ?  I hired him to do our August wedding in Emerald Isle (I'm in PA), and we have been trying to reach him for the past 2+ weeks with no success!  I'm starting to FREAK OUT!  :(
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Re: HELP! Can't reach my caterer, Smokin Man BBQ.

  • kelsey+brandonkelsey+brandon
    1000 Comments Combo Breaker
    edited December 2011
    Have you been to their website/blog?


    Have y'all already paid them a deposit or anything? If not, I would look into finding a new caterer...that would be way too much stress for the wedding day.

    Good luck!!

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  • martafitz1martafitz1
    100 Comments
    edited December 2011

    Yes, I've tried contacting thru the website, both e-mail addresses I have and both phone numbers.  We have already given them money and I really don't want to lose that, but I am also thinking I need to contact another caterer just in case.  It is already way too stressful!  I can't seem to find anyone else who does a BBQ reception where they grill right there, but at this point, I'll settle!  :(

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  • pirategal03pirategal03 member
    Knottie Warrior 5000 Comments Combo Breaker
    edited December 2011
    What does your contract say about pre-event contact?  Is there something that says they need a final headcount by a certain time or anything?  Can you leave them a message along the lines of "per our contract, I'm calling regarding xyz, please call me back or I will regard this as a breach/unwilling to perform" ?
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  • shigaitesshigaites
    1000 Comments
    edited December 2011
    Have you tried contacting them on Facebook as well since they have that link on their site?
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  • martafitz1martafitz1
    100 Comments
    edited December 2011
    I didn't try facebook or twitter, mostly because they haven't been active on either one for so long.  As far as the contract, it's at home, but offhand i seem to recall that we only had to get them a final payment and headcount one week before the wedding.
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  • pirategal03pirategal03 member
    Knottie Warrior 5000 Comments Combo Breaker
    edited December 2011
    I'd leave a "Hi, this is Marta, I'm calling about the payment for my August wedding.  I have a question about your policy and want to be sure there's no problem when I give you my money!  Please call me at ... so we can discuss payment." message.  Some vendors are more responsive when they think they're getting $. 

    Then when they call back you can just say you weren't sure of their policy or whatever since you "haven't been able to get in touch with them and what's their new contact information? and e-mail response policy? and while you're on the phone...?"
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  • martafitz1martafitz1
    100 Comments
    edited December 2011
    Just left another message.  :)  Thank you for the suggestion.  Let's hope I get a response!
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  • pirategal03pirategal03 member
    Knottie Warrior 5000 Comments Combo Breaker
    edited December 2011
    Keep us posted!
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  • martafitz1martafitz1
    100 Comments
    edited December 2011
    I will.  Thank you!
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