So, I finally decided to email our coordinator to schedule a meeting towards the end of the month. Got an auto-reply saying that she no longer works for the venue (a boutique hotel in downtown Portland, Maine), effective the day that I posted on this site with a question about venue and coordinator contact (10/23). I *knew* something was up!
We were trying to give her the benefit of the doubt. But, honestly she really was crappy at her job. This is the 2nd coordinator that has left our venue since booking with them last January. We're making an appointment to meet with the sales director, we're hopeful that details were documented. 3rd time's the charm?