Our wedding night. So pissed off about it. We booked a room at the Brown Palace, which is supposed to be THE premier hotel in Denver. This is the place were all the presidents and dignitaries stay when visiting. We paid almost $400 for a very basic room. We checked in at about 8:45 and DH handed the last $5 in cash we had to the bellman who brought up our bags. Then we discovered there was no bath tub, like we were told we'd have. OK. Irritated, but whatever. We were just happy to be at our hotel together finally. Then we tried to turn on the hot water to take a shower. It ran and ran and ran and never heated up. No hot water at all. None. DH went back down to the desk and asked them to give us a different room. They told him no, with attitude. She said she'd just send maintenance up. He explained it was our wedding night and we didn't want maintenance people going in and out of our room and we wanted to be alone. He asked if the hotel was full and was told no. So he asked again for a different room and they told him "I'm sorry. That's not happening." WTF?!!? Half an hour after he came back up we're starting to finally unwind and there is a knock on the door. Three maintenance guys came in and spent an hour in our room with us while we sat there in our bathrobes glaring at them, and they were still unable to get us any hot water. DH was furious at this point and went back down to complain again. They still didn't do anything.
Then half an hour after that there is a knock on the door. (YAY! More people!) They had sent someone up with a bottle of champagne as a peace offering. We were both out of cash and couldn't tip the girl and DH apologized to her and explained that the ATM in the lobby was broken (he'd tried to get more earlier) and he was out of cash for the night and hadn't been expecting to need any more. She then told him, "well there's a bank across the street you can go to." Um, it was 11 pm at that point and he was in a bath robe. He told her he was sorry, he'd have to get it to her the next day. Well the next morning we get the bill from the hotel and, because he didn't tip her, they charged us $15 gratuity on the bottle... that we never asked for and that was supposed to be sent in apology for making us stay in a room with no hot water when there were other rooms available. By the time we both calmed down from the whole hoopla, it was almost midnight and we just went right to sleep. Happy wedding night to us.
When we checked out the next morning DH asked for the manager and tore her a new one for the service, the lack of hot water, and the way we were treated. They ultimately ended up giving us half off the room, which was better than nothing but still absurd. IMO we shouldn't have had to pay a dime for that crap.