Wedding Invitations & Paper

Warning about PurpleTrail

EXTREMELY DISSATISFIED CUSTOMER!! After ordering my magnet (out of the MAGNET section - why would the price be for a card when it’s a MAGNET?) I was called and told that they were switching their magnet providers and so my order would be processed as a flat card. I told them that my receipt clearly stated I was ordering a magnet and the price listed on their website was listed under the magnet section, where I clicked on a magnet option and customized as needed. They told me that if I wanted to order a magnet I would need to pay an additional $1.50 per magnet (and ADDITIONAL $255)!! There was NO such notification or indication of a change in their magnets noted on their website. I asked if there was anything they could do to accommodate my order with a more reasonable price, considering the circumstances. They said No, there is nothing we will do. Not even nothing we CAN do! I cancelled my order, and all respect for the company when they would not honor the price quoted on the site or even offered a discount to make up for THEIR mistake. Now it’s back to square 1 to find a reputable company I can count on to print my save the date magnets!<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" />

Re: Warning about PurpleTrail

  • I love Zazzle and they have fantastic customer service. I don't know what kind of a rush you are in, but what I do is I leave the order in my shopping cart and after a few days they will email you a 10% off coupon of your shopping cart. If you really have time, leave it in their until magnets are 50% off. This normally rotates every 2-3 months. Hope this helps.
  • We used Magnet Street as well. They were fabulous. They send a proof magnet first to make sure you like it, and then you submit your entire order if you are happy with the proof. Everything arrived extremely fast and we had absolutely no problems. They usually have some kind of discount or shipping promotion going too. Good luck!
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