Kind of FREAKING out!!!!

soontobeamrs2012

Hi gang!

When we booked our resort (Now Jade Riviera Cancun) we read predominately good reviews on sites such as TripAdvisor and they were listed as 6 gold apples on Apple Vacations.  We booked in October.

More recently, when I have been checking reviews, there have been good, but there also seems to be a lot more negative than I previously had read...one including a sexual assualt by a security guard on the premisis.

I don't know what to do.  We have guests already booked and we are still far enough out to where I think we can get all of our money back, if we change locations.  I guess I will talk to our travel agent and hear his thoughts and figure out our options.  If you were a guest and the hotel you had booked changed, would you be irriatated and annoyed??

On that note: any good recomendations for Family Friendly all inclusive resorts in the Riviera Maya area???

[Deleted User]

The thing with online reviews is that a lot of times you only get the folks at the extremes willing to come on and actually take the time to review. I would take them with a grain of salt. As far as the sexual assault - I might call and ask to speak to someone on site about that because it seems crazy! 

I don't have any recommendations - but good luck!!

TerriHugg

I wouldn't freak out about the online reviews. The above post is right - sites like Trip Advisor tend to bring out the extremes. 

The review I got married at had A LOT of bad reviews. However, every single person at the wedding said they would definitely stay at the resort we chose again. 

If it bothers you that much, I would take to your travel agent and see if he/she has any other feedback. 

Ausome13

There are going to be all sorts of bad reviews anywhere you go. People are much more likely to post bad things than positives. As far as the one incident I wouldn't put much stock in it. Horrible things can happen anywhere and as long as there aren't a string of comments saying the same thing, assume it was just an isolated incident. Couldn't hurt to talk to your travel agent though!