Knottie Tech Help

Online RSVP Email Address Not Populating

I'm having a problem with my online RSVP on my wedding website! 

I created a Jane Doe/John Doe guest for testing. I go through the online RSVP. When RSVPing, I am required to insert an email address. I add in my own personal AOL address. I clicked submit.

I access my guest list on my Knot profile. (Profile>My Guest List>Wedding Guest List>View List>Responses tab.) 
I see that Jane/John Doe show that they accepted, and I see their meal choices. I do NOT see any email address associated with their guest record in their popup box.

Also, I try the "Collect Addresses" option on my Guest List page. In the next screen, I see: Guests with email addresses: 0

This can't be right — Jane/John Doe inserted their email address when they RSVPed.



WHERE is the email address populating on my Knot guest list manager page???

Re: Online RSVP Email Address Not Populating

  • Hi @Laurenbiz! If you're using an AOL, Comcast, Cox.net or sometimes any school addresses like EDU’s they will block our RSVP server. Feel free to contact our customer service team at feedback@theknot.com or call Mon-Thurs 6am-7pm PST and Fri 6am - 6pm PST at 877-335-5252
This discussion has been closed.
Choose Another Board
Search Boards