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May 2014 Weddings

Catering issues: what would you do?

edited March 2014 in May 2014 Weddings
If you had issues with a potential caterer before signing, but felt like they made it up to you after going to their manager, yet after signing, you are having issues with the professionalism of their employees, would you: 
 
A) let it go since they made it up to you
B) call corporate to express concerns before the wedding
C) call corporate after the wedding and give a "review" of their services


(long story short, caterer is a large grocery chain with a high-end full service catering department in only 3 of their stores. I was misquoted 3 times unknowingly, until on the final quote the Head Chef stepped in and told us his employees were wrong. The "real" quote, was $1,200 more.  I complained, stating that my father had worked for the grocery chain for 30 years (they hadn't known that before), and I was disappointed in the mishandling of my quote. Head Chef brought the quote back down after some changes and threw in freebies. We signed the contract. However, now I am having issues with the professionalism of the employees- the "right hand not knowing what the left hand is doing" sort of issues.)

 

Re: Catering issues: what would you do?

  • It depends on what "professional" aspect you're having issues with. Not getting back to you immediately? I'd probably let go. Constantly messing up what you've already decided? I'd probably see if I could find a different caterer and eat the deposit.

    I would not call before the wedding. Never piss off people who make your food.
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    Anniversary
  • I think I would probably talk to whoever is handling your account and let them know that you need to be sure that everyone is on the same page and you are going to get what you asked for on your wedding day. I would make sure that every single thing is in your contract so that you can hold them to it. 

    What kind of issues specifically are they messing up? Once we picked our menu, we don't plan on talking to our caterer again until the week of the wedding. If it's something where they have everything correct now and you won't have to deal with them anymore I would let it go for now.
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