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Problems with Amazon.com

I am really angry!  I ordered some Asbach Uralt brandied chocolate cherries for DH's birthday.  They arrived dried out and bloom covered.  I have no way of contacting the supplier, since it is fulfilled by Amazon.  The website gives me the option of "returning" the product for a refund.  I am so disappointed!  I usually buy them from Mostly Chocolate.com, which is easy to phone up if there is a problem.  I tried Amazon to combine postage.  Big mistake!  Never again!
Any suggestions?  I already gave them the worst feedback I could write in less than 400 words.  My biggest problem is that there is no way for me to directly e-mail the supplier and explain the problem.
DH is so sweet about it.  I know he is disappointed.  Oh, to be in Rudesheim am Rhine!
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Re: Problems with Amazon.com

  • CMGragain said:
    I am really angry!  I ordered some Asbach Uralt brandied chocolate cherries for DH's birthday.  They arrived dried out and bloom covered.  I have no way of contacting the supplier, since it is fulfilled by Amazon.  The website gives me the option of "returning" the product for a refund.  I am so disappointed!  I usually buy them from Mostly Chocolate.com, which is easy to phone up if there is a problem.  I tried Amazon to combine postage.  Big mistake!  Never again!
    Any suggestions?  I already gave them the worst feedback I could write in less than 400 words.  My biggest problem is that there is no way for me to directly e-mail the supplier and explain the problem.
    DH is so sweet about it.  I know he is disappointed.  Oh, to be in Rudesheim am Rhine!
    I would still contact Amazon. I'm sure they would contact the supplier if that happened.
  • phiraphira member
    5000 Comments 500 Love Its Second Anniversary 5 Answers
    DEFINITELY contact Amazon. They've got excellent customer service.
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  • edited April 2014
    I've returned items to Amazon and haven't had any problems getting refunds or exchanges. Here's their returns page:
     


                       
  • You can also call the Amazon customer service number and complain.
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  • You can also call the Amazon customer service number and complain.
    What service number?  I can't find it on their website!
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  • CMGragain said:
    What service number?  I can't find it on their website!
    They have it really buried in their website.  1-888-280-4331
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  • They have it really buried in their website.  1-888-280-4331
    I've gotten many a refund from amazon. They are amazing. I usually just online chat with a sales associate. 

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  • I heard from the company.  They read my review, and will refund my money if I cancel the review.  Thank you all for your help.  I'm going to keep that number handy for future use!  I couldn't find it on their website!
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  • Just a tip: Amazon will probably refund your money and then you can leave the negative review up for the benefit of others.  Either way though, make sure the refund includes any shipping costs.
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  • edited April 2014
    Definitely contact Amazon.com! Their customer service goes great and beyond and will make sure to take care of you. 
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