You're worse than useless, you're wasting my time - a vendor rant

offthemarket915

My will is nearly broken by vendors who do not take initiative, do not follow up, do not speak unless spoken to and sometimes, not even then.

They have all commented about how organized I am.  How much they like the very detailed summaries I email after our meetings. Swell, now can you just go ahead and f'ing REPLY?  Oh, any maybe send me a final quote that, ya know, actually includes the correct details? I mean,I've already done 90% of your job for you, so how about GETTING IT RIGHT ALREADY??!! 

The end.

Inkdancer

I don't understand this. Don't they like getting paid? Because if they get back to me, I will pay them! But no, they dilly dally forever....

offthemarket915

 

tammym1001

I feel your pain. I signed a contract with a vendor and e-mailed it to him. In the e-mail I asked him how he would like me to send his payment (mail, paypal, etc.) and I would send it right away. It took him 3 weeks to get back to me!!! Seriously, I'm trying to give you money and you can't send back two words that says "mail it"?

vollebell

I'm in that boat with my florist! It's not hard to send an email... especially since it's VERY HARD to give me a call or for me to call her (8 hour time difference and an international calling code). I also want that final quote so I can give her money. Tonight I get to stay up till 2 am so I can make sure I call her after she comes into her shop for the morning.

There isn't enough wine for this. 

Newborndoc2008

Our catering order and invoice took about 11 tries and wasn't correct until the day before the wedding.  How hard is it to check that two pieces of paper match?!!  And they still over billed us by $1500 not including the refund we got from their insane estimate for the by consumption bar (6 hard liquor drinks for every person)! Thankfully it's all since been refunded. Our wedding planner was awesome for going head to head with the conference manager at the venue.

Marzipan13

Ugh, this really grinds my gears.  

Before FI and I chose & booked our reception venue, of course we went through the rigmarole of researching all of the other options in our area.  I was shocked at how many just... never responded to emails, phone messages, everything... as PPs said, "don't you want my money?!"

Emmy1493

I agree. You would think that they would happily and quickly respond to someone who is giving them quite a bit of money, right?

Thankfully SO FAR our vendors have been very good about emails, etc. I hope though that it doesn't change as we get closer. One month away from today!!!

carliealissa

Our reception hall has been horrible, just ridiculous.  I've been sincerely hoping once we get our "wedding specialist" appointed, that person will be a better contact- but that person was supposed to be appointed on 3/26.  FI has emailed and left voicemails with the sales manager or whatever you call her at the hall to find out what's going on with this, and they just freaking never answer.  It's frustrating because now we know that they are so horrible, but what are we supposed to do, forfeit our deposit and find another place?  We want THIS place.  Do they just feel like we're one time customers that they've got our contract so they don't have to help us ever again at all?  We're still planning on paying them a lot of money for this event.. I just don't get it either!!!

singinchick13

Ughhh tell me about it. Our photographer went on vacation without telling me, and stopped responding to emails for two weeks, even though her ads on FB kept being posted and updated. Of course this could have been her associates, but how was I to know? Sorry for trying to get our contract signed and give you the majority of your fee!! How can she not expect this when at our first meeting she kept commenting on how much she "LOVES organized brides!!" OP, I feel your pain.

vh2014

Our venue coordinator is AMAZING and very responsive... we had a tie between 2.  The other option was more expensive and we were considering it anyway but the coordinator there seemed to feel I should chase her down and feel privileged to get married there.  NOPE.  We went with option 2 and given some other serendipitous things that have happened I am positive that no reply and the attitude was a sign... there was a better place. We never would have found it if they had been responsive...