Chit Chat

working in the hospitality business can be amusing.

So  I work for a guy who owns 2 timeshare properties.   One of my many duties is  taking reservations. 

So I go to take this reservation for a special event week.  We require a one night deposit on a credit card.   She goes to get the credit card and starts "fighting" with another lady.   The conversation is like this"

Lady I'm talking to talking to someone else "I don't have the money for the deposit"   

Other lady "You know I don't do credit cards.  I''m a cash girl"

1st lady - "well  I have it in savings"

Other lady - "Nope,  no cards for me.  I don't like them.  No I only do cash, I don't have the cash either"

This goes on and on until the first lady says she will call me back.  Not mind you the rate is $179+ tax and they plan on staying for 5 nights.  Something tells me we might have a problem when it comes to paying the full bill.

On another note, I don't know a hotel out there that doesn't require a card of some sort.  Credit or debit, but you need a card to make a reservation.  You can pay cash when you check out.







What differentiates an average host and a great host is anticipating unexpressed needs and wants of their guests.  Just because the want/need is not expressed, doesn't mean it wouldn't be appreciated. 

Re: working in the hospitality business can be amusing.

  • That's goofy. I definitely foresee a problem getting paid.

    I'm not a big fan of credit cards either but this is exactly why they are needed!

    Daisypath Anniversary tickers
  • Yeah, I'd put these people on my list to watch. They are the type who would steal the bathrobes!
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  • They called  an hour ago to say they had to move money around different accounts, deposit some money and would call me at 3:30 to make a payment.      

    It's $179.    Call me a snob but that is not a lot of money to have to do so much work.  

    I told them I would keep the reservation on hold until tomorrow just to make sure there was no problem with the funds.  






    What differentiates an average host and a great host is anticipating unexpressed needs and wants of their guests.  Just because the want/need is not expressed, doesn't mean it wouldn't be appreciated. 
  • I work in a Chipotle/Subway style local restaurant and people drive me crazy. I have a lady that comes in and always demands we charge her less because she adds less extra toppings. That's not how it works.
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  • DH works for billionaires.  Not poor millionaires, I'm talking about billionaires.   

    So a guest ask for a half wedge salad.  No problem, they made it up and they charged for her half.  A few minutes later she asked for a another half of lettuce.      Yeah, we are on to you lady.  The half salad was changed to a full.

    Another set of guests asked to split a half salad.  The server even questioned to make sure they didn't mean to split a salad into halves.  No they wanted to split a half of a salad.   Okay.   Then when they got the plate they complained about the size.  Umm, 1/2 of a 1/2 is a 1/4.  A 1/4 of a salad per person is like 3 bites.  

    DH is on to these people.






    What differentiates an average host and a great host is anticipating unexpressed needs and wants of their guests.  Just because the want/need is not expressed, doesn't mean it wouldn't be appreciated. 
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