I wanted to let anyone who may have bought a Pronovias gown through Sassy Chic in Red Bank, NJ that you should be on your toes about getting your dress in on time, if at all.
I ordered my gown through them in October of 2013. They told me it typically takes 6 months to come in, given the Chinese New Year holidays at the beginning of the year. So in January I called again to ask if they had a general time line of when it would come in. They told me they would have their September brides' gowns in between March and April. I said great - I'm going to have my grandmother come in from out of town around the end of April so that would be perfect for a first fitting.
I kept in contact, popped by in mid-March for the wedding walk. They still said end of April would be no problem. Well. I didn't hear from them at all so began checking up: 2 weeks before my appointment they told me they were waiting on Pronovias to get back to them with the shipping confirmation (apparently my gown had been in the Pronovias warehouse on Long Island). Then the week before - nothing. No phone call, no communication. I followed up multiple times and always was told they'd have an answer soon. Well, the day of my appointment comes and goes and no dress, not even a phone call. I waited another 2 weeks where they didn't contact me ONCE with an explanation. Finally I called Pronovias to see if I could get some insight.
Turns out there is some serious legal issues between the store and Pronovias, and Pronovias was withholding ALL OF THE GOWNS THAT SASSY CHIC ORDERED and refused to release them. I essentially told Sassy Chic that they had 24 hours to either give me a definitive date of arrival of my dress or I wanted my deposit back. I just got the deposit back today and they released the order back to Pronovias - now I have to order the dress all over again through another store and hope that there's been no damage in the warehouse.
If you ordered a Pronovias gown through Sassy Chic, make sure you're in constant communication with them. Getting info from them was like pulling teeth and they obviously have some issues they need to resolve - but it shouldn't be at the expense of their brides' gowns.
Phew! Glad I got that off my chest!!