Hotel just letting anyone do anything No questions asked

larrygaga

Fmil told me she cancelled our hotel room for a wedding we are all attending and got a better rate. Without going into the meddling, how is it hotel will cancel someone else's room and get them a new room when someone who isn't on the card didn't make he changes? She just said she was he cardholders mother and they were just okay with that? What else are they okay with doing?

She saved us 30 bucks though so that's awesome. I just have to wonder about the business not telling her to have us call them. It's not a big deal to me but it's really strange. We held the room with our card so wouldn't that make it so only the two of us could do anything

littlemushroom

Having worked in hotels, although years ago so things may have changed....

It doesn't matter who the card holder is. It is the primary name on the reservation that matters. I can see how if a woman called to change a reservation that had the same last name as the male one the reservation, they might just assume it was his wife and just do it.

But say she called and reserved two rooms, but you guys gave your card to hold the second room with her name still on the reservation, she can do whatever she wants to the reservation.

If she actually told them she was his mom and her name wasn't on the reservation, that is messed up.

novella1186

Nah. I did customer service at a major hotel. We had high security measures as far as never telling anyone someone else's room number, never letting someone check in with someone else's credit card, etc. We'd seen it all and had crazy things happen all the time so we did not mess around with security stuff. But really anyone could call and cancel a room.

As in, "Hi this is Mrs. Smith. My sister has  room but we're not coming so I'm cancelling it for her." Ok. No problem. We never had an issue where someone cancelled someone else's room and then the original person came in and was like "Where the hell is my room?!"

We had hookers, dead bodies, and drug raids, but never cancellation issues.

theartistformerlyknownas

Because small town Michigan doesn't give a fuck about rules.

climbingsingle

Wow. That's really shocking to me, that it's allowed. 

novella1186 said:

Nah. I did customer service at a major hotel. We had high security measures as far as never telling anyone someone else's room number, never letting someone check in with someone else's credit card, etc. We'd seen it all and had crazy things happen all the time so we did not mess around with security stuff. But really anyone could call and cancel a room.

As in, "Hi this is Mrs. Smith. My sister has  room but we're not coming so I'm cancelling it for her." Ok. No problem. We never had an issue where someone cancelled someone else's room and then the original person came in and was like "Where the hell is my room?!"

We had hookers, dead bodies, and drug raids, but never cancellation issues.

Holy shitballs. 

novella1186

ClimbingBrideNY said:

Wow. That's really shocking to me, that it's allowed. 

novella1186 said:

Nah. I did customer service at a major hotel. We had high security measures as far as never telling anyone someone else's room number, never letting someone check in with someone else's credit card, etc. We'd seen it all and had crazy things happen all the time so we did not mess around with security stuff. But really anyone could call and cancel a room.

As in, "Hi this is Mrs. Smith. My sister has  room but we're not coming so I'm cancelling it for her." Ok. No problem. We never had an issue where someone cancelled someone else's room and then the original person came in and was like "Where the hell is my room?!"

We had hookers, dead bodies, and drug raids, but never cancellation issues.

Holy shitballs. 

Yep this is why I now work in Clinical Research where I sit alone all day with a computer and never speak to anyone or interact with people. I love it.

larrygaga

lolo883 said:

Because small town Michigan doesn't give a fuck about rules.

It's in midland so yes

theartistformerlyknownas

larrygaga said:

Because small town Michigan doesn't give a fuck about rules.

It's in midland so yes

Ooh super, I'll come crash! Can we go to Pi's?

larrygaga

lolo883 said:

larrygaga said:

lolo883 said:

Because small town Michigan doesn't give a fuck about rules.

It's in midland so yes

Ooh super, I'll come crash! Can we go to Pi's?

Yes please! This is the wedding that has a 5 hour gap and not a thank you note in sight. I have 5 hours to kill

theartistformerlyknownas

larrygaga said:

larrygaga said:

Because small town Michigan doesn't give a fuck about rules.

It's in midland so yes

Ooh super, I'll come crash! Can we go to Pi's?

Yes please! This is the wedding that has a 5 hour gap and not a thank you note in sight. I have 5 hours to kill

UM. Fuck that noise. We can destroy a LOT of buffet crab rangoon in 5 hours.

climbingsingle

larrygaga said:

larrygaga said:

Because small town Michigan doesn't give a fuck about rules.

It's in midland so yes

Ooh super, I'll come crash! Can we go to Pi's?

Yes please! This is the wedding that has a 5 hour gap and not a thank you note in sight. I have 5 hours to kill

WUT. 

amelisha

I'm an executive assistant, and anyone will let me do anything to my boss's travel plans as long as I have her name and CC number, in my experience.

I cancel and change stuff constantly and no one says a thing.

But more importantly...5 hour gap? WUT.

levioosa

That would irritate me a little, even though she saved you money.

Also....I am gleefully awaiting the day you comment on a SS post with your new siggy, and the SS takes it personally.  

larrygaga

amelisha said:

I'm an executive assistant, and anyone will let me do anything to my boss's travel plans as long as I have her name and CC number, in my experience.

I cancel and change stuff constantly and no one says a thing.

But more importantly...5 hour gap? WUT.

But she doesn't have any number or anything to prove that it's okay with us that she changed it! Also yes there's a 5 hour gap and I'm going because it's family and whatever I support them I guess. Lol.

I'm excited to see what sort of shit show it'll be. Rumor has it that her church is very strict on bare shoulders and she is showing up in a very skanky mermaid dress that would not pass in a strip club (exaggeration). I assume she thinks that she's a special snowflake. And her pastor won't make her cover up. I'll lend her my winter coat to wear over her dress since she's not planning a jacket or anything

amelisha

Oh, I hope someone makes her cover her shoulders and she has to wear some random wrap or something. Ugh.

I also hope it's one of those sheer-bodiced knockoff Pninas.

novella1186

larrygaga said:

I'm an executive assistant, and anyone will let me do anything to my boss's travel plans as long as I have her name and CC number, in my experience.

I cancel and change stuff constantly and no one says a thing.

But more importantly...5 hour gap? WUT.

But she doesn't have any number or anything to prove that it's okay with us that she changed it! Also yes there's a 5 hour gap and I'm going because it's family and whatever I support them I guess. Lol. I'm excited to see what sort of shit show it'll be. Rumor has it that her church is very strict on bare shoulders and she is showing up in a very skanky mermaid dress that would not pass in a strip club (exaggeration). I assume she thinks that she's a special snowflake. And her pastor won't make her cover up. I'll lend her my winter coat to wear over her dress since she's not planning a jacket or anything

Come back and let us know how it all turns out

BrandNewJ

lolo883 said:

larrygaga said:

larrygaga said:

Because small town Michigan doesn't give a fuck about rules.

It's in midland so yes

Ooh super, I'll come crash! Can we go to Pi's?

Yes please! This is the wedding that has a 5 hour gap and not a thank you note in sight. I have 5 hours to kill

UM. Fuck that noise. We can destroy a LOT of buffet crab rangoon in 5 hours.

OMG that sounds delicious! 

larrygaga said:

I'm an executive assistant, and anyone will let me do anything to my boss's travel plans as long as I have her name and CC number, in my experience.

I cancel and change stuff constantly and no one says a thing.

But more importantly...5 hour gap? WUT.

But she doesn't have any number or anything to prove that it's okay with us that she changed it! Also yes there's a 5 hour gap and I'm going because it's family and whatever I support them I guess. Lol. I'm excited to see what sort of shit show it'll be. Rumor has it that her church is very strict on bare shoulders and she is showing up in a very skanky mermaid dress that would not pass in a strip club (exaggeration). I assume she thinks that she's a special snowflake. And her pastor won't make her cover up. I'll lend her my winter coat to wear over her dress since she's not planning a jacket or anything

True story: I was showing my dad pictures of a recent wedding. Her reception dress was a see through bodice and the mini-est ruffle skirt you've ever seen in your life. My dad asked seriously if she was the stripper for his bachelor party. He thought I changed albums without telling him. He thought the bride was a stripper at her own wedding. 

abbyj700

Ugh, this would bother me too. I've read so many things on this board about people having the ability to cancel things they didn't book and it's insane to me. Like wasn't there a bride who's MOH went nuts and cancelled her reception hall? I'm starting to feel like any time I book something from now on I want a note on our records that only DH and I can make changes/cancellations!

amelisha

abbyj700 said:

Ugh, this would bother me too. I've read so many things on this board about people having the ability to cancel things they didn't book and it's insane to me. Like wasn't there a bride who's MOH went nuts and cancelled her reception hall? I'm starting to feel like any time I book something from now on I want a note on our records that only DH and I can make changes/cancellations!

Yeah, but it's not hard to call and say "Hi, I'm so-and-so with the wedding on this date and I need to cancel." Most people won't ask security questions or anything, so it doesn't help much if you actually have a crazy person.

Most venues I work with for business stuff, though, will send out a revised contract and wait to make the change until they receive a signed copy, so that is a slightly better roadblock at least.

Kauris

We had a girls' weekend a few years ago that I was in charge of booking the hotels (we rotate every year). One of the girls called the hotel and had her name put on the room just using my name and the dates we booked. 

shanliann

I've worked in hotels for years, and the thing is, anyone can cancel anyones reservation, because they are not racking up charges on a credit card.

We always get a name, and the system saves the date and time of cancelation so if you came to check in, I could tell you "Jane canceled this reservation on Novemeber 12 at 3:12pm"

It would be different and more strict if Jane called the hotel and said "my friend Susie is staying there this weeknd and I'd like to pay for her room" because then we are actually charging someones credit card.

Also, you have to think about people who book online. If I stole your credit card right now, I could go online and book 500 rooms in my name and use your credit card to hold all those rooms, but when I got there to check into my 500 rooms, Id have to show ID and Credit card and then I wouldn't get to check into my 500 rooms. However, if I never showed up to check into those 500 rooms, the hotel could then charge a "no show" charge for each room to your card.

I often say in my free time I'm going to right a book with all my hotel stories.....

Teddy917

novella1186 said:

Nah. I did customer service at a major hotel. We had high security measures as far as never telling anyone someone else's room number, never letting someone check in with someone else's credit card, etc. We'd seen it all and had crazy things happen all the time so we did not mess around with security stuff. But really anyone could call and cancel a room.

As in, "Hi this is Mrs. Smith. My sister has  room but we're not coming so I'm cancelling it for her." Ok. No problem. We never had an issue where someone cancelled someone else's room and then the original person came in and was like "Where the hell is my room?!"

We had hookers, dead bodies, and drug raids, but never cancellation issues.

Dead bodies?!? I need details.

lovesclimbing

ClimbingBrideNY said:

Wow. That's really shocking to me, that it's allowed. 

novella1186 said:

Nah. I did customer service at a major hotel. We had high security measures as far as never telling anyone someone else's room number, never letting someone check in with someone else's credit card, etc. We'd seen it all and had crazy things happen all the time so we did not mess around with security stuff. But really anyone could call and cancel a room.

As in, "Hi this is Mrs. Smith. My sister has  room but we're not coming so I'm cancelling it for her." Ok. No problem. We never had an issue where someone cancelled someone else's room and then the original person came in and was like "Where the hell is my room?!"

We had hookers, dead bodies, and drug raids, but never cancellation issues.

Holy shitballs. 

I worked at a hotel for a summer. We never had a dead body that I'm aware of.  We did have lots of drunk people. We kept out most of the hookers by not allowing anyone to buy half-day rooms. We had lots of fecal matter in elevators and rooms and peeing in the hallway. We had drug raids. We had cops come in and someone arrested for assault. We had people banned for destroying a room and breaking all the furniture.

If someone has your name, they could certainly cancel over the phone.  Especially a woman cancelling another woman's room. How would they know it's not the same woman calling to cancel her room? We usually asked the name on the reservation and the dates the reservation was for.  We couldn't verify the credit card because none of us had it. We put it in when the reservation was made and then we couldn't see any of the numbers, only our supervisor could with her log-in. A basic reservation would have a name, dates, card number and email (but only if the person wanted their reservation emailed to them, usually, but not always.)  We'd have an address only if the reservation was made online.

ShellD13

Like PP's have said I've heard of it happening frequently.

My hotel security story...  The hotel myself, my sister, my teenaged bridesmaids, and my guardians were staying at the night prior to my wedding released all four room keys to my guardians (no matching last names anywhere in the bunch).  So that we didn't have to be there before their check in deadline of 9pm.  The kicker - we hadn't paid for the rooms yet!

ETA; Spelling

novella1186

Teddy917 said:

Nah. I did customer service at a major hotel. We had high security measures as far as never telling anyone someone else's room number, never letting someone check in with someone else's credit card, etc. We'd seen it all and had crazy things happen all the time so we did not mess around with security stuff. But really anyone could call and cancel a room.

As in, "Hi this is Mrs. Smith. My sister has  room but we're not coming so I'm cancelling it for her." Ok. No problem. We never had an issue where someone cancelled someone else's room and then the original person came in and was like "Where the hell is my room?!"

We had hookers, dead bodies, and drug raids, but never cancellation issues.

Dead bodies?!? I need details.

Oh yes. The coroner knew our service elevator well, and we all had code words so guests wouldn't over hear us say "hey there's a dead guy in room 1506!" This hotel was inside a huge casino so there were a lot of drugs, a lot of drinking, suicides, etc. 

shanliann

I worked at a hotel where a guest commited suicide, and due to our shitty housekeeping staff, his body wasn't found for a week. I quickly transferred hotels after that...

larrygaga

larrygaga

smichek said:

larrygaga said:

I'm an executive assistant, and anyone will let me do anything to my boss's travel plans as long as I have her name and CC number, in my experience.

I cancel and change stuff constantly and no one says a thing.

But more importantly...5 hour gap? WUT.

But she doesn't have any number or anything to prove that it's okay with us that she changed it! Also yes there's a 5 hour gap and I'm going because it's family and whatever I support them I guess. Lol. I'm excited to see what sort of shit show it'll be. Rumor has it that her church is very strict on bare shoulders and she is showing up in a very skanky mermaid dress that would not pass in a strip club (exaggeration). I assume she thinks that she's a special snowflake. And her pastor won't make her cover up. I'll lend her my winter coat to wear over her dress since she's not planning a jacket or anything

*clutches pearls* Someone call all of the deacons' wives! We need to do a prayer circle for this girl before she makes her husband lust after her! We need to make sure they pray before they consummate their marriage!

There is a time and place for sexy and bareing all. A strict catholic wedding is not one of them. It comes down to a matter of respect. This isn't a slight sexy wedding dress we all are wearing/worn, it's legit nasty.

I am totally okay with women doing porn and being a stripper and doing boudoir shoots or anything in any fashion like that. However, I am not okay with people disrespecting church morals inside a church. If she wants to wear that gown, she should be having a non-church wedding.

 I believe in respecting a church in the same way that I believe they should respect other beliefs and morals. Of course, neither side holds up their end of that respect completely.

But that's just my opinion and I'm sure someone hates me for it. And I don't really care.

lyndausvi

Another person here who works in hotels.   It's not like a bank account with security codes.  I take cancellations via someone else.  We also tag the cancellation with name, date and how they contacted us (we get email cancellations also).

I'm sure someone cancelled a reservation out of spite somewhere, but that has not been an issue any where I've worked.      Where I work we require a 1 night deposit.  A cancellation before 24 hours out would result in a refund.  So in theory you should notice the refund on your statement.

Working at a hotel in NOLA = lots of drunk people.  People who yell at you because their key does not work only to find out they are staying in a totally different hotel.    Mardi Gras = lining the floors and walls with plastic to protect them from all the spilled drink, vomit and other bodily fluids. 

In St John I had a guy beat his wife. On her birthday no less.   I had to  put her in another room.  He almost hit me because I refused to disclose where she was.  St John doesn't have a lot of hotels, so moving her to another hotel wasn't an option at that time.  I was able to get her off island the next day.    That was pretty fucked up.