Not having the wedding there

afox007

I found a beautiful garden venue earlier during my lunch, the only noticeable downside was there was pretty much no info at all on the site. Lots of pretty pictures and some contact info. I emailed them for more information on a March 2016 wedding and the reply I got back really rubbed me the wrong way 

Please advise immediately how you heard of this property.

 As you saw on our site this is an ALL-OUTDOOR property and, as such, is ONLY AVAILABLE MID MAY TO MID OCTOBER.  

 

We have just finished with our 2014 season and we will not be entertaining inquiries for 2016 until mid-2015.

 

Thanks, again, for the inquiry.

Is it just me? I think the all caps and bolded was what bothered me the most, aside from seeing the pictures were outside the website did not provide any info. Also I know I am looking a little early for 2016, but most places near us fill up fast.

lyndausvi

the bold doesn't bother me as much as the Please advise immediately how you heard about this property.  

doeydo

The whole thing rubs me the wrong way.

sarawifenow

Ditto @lyndausvi. The please advise immediately how you heard about this property makes it seem like you were caught trespassing or something!

lyndausvi

sarawifenow said:

Ditto @lyndausvi. The please advise immediately how you heard about this property makes it seem like you were caught trespassing or something!

yes!

the bolded while a little over the top I'm guessing people just do not understand so they highlight that.

Overall the reply was unwelcoming and I would cross them off the list.

afox007

The please advise part was definitely uncomfortable. They were listed one of the wedding directories. I'm just glad I dodged this bullet, she must be a peach to work with!   

beethery

Informative in a curt, unwelcoming way. Nothing about this says: Hey, thanks for considering us, we would love to have your money!

0/10 would not use.

hellohkb

Yeah, that whole thing would rub me the wrong way too. Really odd.

afox007

lyndausvi said:

sarawifenow said:

Ditto @lyndausvi. The please advise immediately how you heard about this property makes it seem like you were caught trespassing or something!

yes!

the bolded while a little over the top I'm guessing people just do not understand so they highlight that.

Overall the reply was unwelcoming and I would cross them off the list.

I could understand highlighting it if there site said the availability and people just didn't get it, but there was basically no info at all on the site. Plus I know there needs to be a back up plan for weather, but we're in California. March basically counts as summer so while I understand they are closed I don't think it's outside the realm of possibility for me to be asking about an outdoor March wedding.

afox007

Double post sorry!

jenajjthr

"YOU WERE ON A FREAKING WEDDING DIRECTORY!"   Is this immediate enough for you and of course in all caps since this is how you like to communicate with customers who ask for information. 

Thanks again for the information, choosing to do business elsewhere.

sorrynotsorry......rough day at work...found out I'm losing my two good chemistry classes b/c the new biology teacher isn't actually certified to teach biology!  WTH!  

Sugargirl1019

Idk why they won't open their property up earlier! They's rude and losing out on a bunch of money.

JennyColada

Maybe it's just me (or...us) but I read that as basically

"You are a fucking idiot and do not contact us again."

larrygaga

I would go ahead and write back a snarky reply about how they lost your business and maybe they should put the info on the site instead of being bitchy. IMO first impressions with vendors are everything. If that is the first impression they give you, imagine how they will act when they have your money locked in a contract?

I turned down tons of vendors due to customer service. One asked why I didn't choose them, so I flat out told her she was a snotty bitch and her venue was too cheap looking for me anyway. 

lovegood90

Ugh! I don't get how some businesses still don't understand the importance of first impressions and customer service?! I would TOTALLY respond with a snarky as hell reply.

beethery

I don't get the thinking behind it when vendors do this. It's the fastest way to not get customers.

I emailed a caterer a couple of times about two potential venues. The first one she said was very far away from their location(45 minutes), and that people who had contacted them before about that venue ended up going with someone more local.

The second venue, they're on the list of the maybe 8-10 (I don't remember the number exactly) approved caterers that you can use there. But she fucking told me it was too far (25 minutes) from the location and that the quote would include the increased travel time. It was a really nice art museum, an I would have looooooved to have had the wedding there but between them not fucking emailing me back about shit after they sent me their pricing, and the dipshit running the catering email, I was fucking doooooone with that joint.

lovesclimbing

If the venue did not provide info about it being an outdoor wedding, I would tell them that and also say you will no longer be considering them.

Yes, that email rubs me the wrong way too.

raissyrais

Ugh doesn't sound all that good. Nothing worse than this disappointment after seeing something  you like. Oh well...they don't seem to know how to do business in a more polite manner so imagine the trouble it COULD be after you decide to have your wedding there and they don't wanna help with anything else (for example, in case of rain, what if they don't care?)

Kahlyla

afox007 said:

I found a beautiful garden venue earlier during my lunch, the only noticeable downside was there was pretty much no info at all on the site. Lots of pretty pictures and some contact info. I emailed them for more information on a March 2016 wedding and the reply I got back really rubbed me the wrong way 

Please advise immediately how you heard of this property.

 As you saw on our site this is an ALL-OUTDOOR property and, as such, is ONLY AVAILABLE MID MAY TO MID OCTOBER.  

 

We have just finished with our 2014 season and we will not be entertaining inquiries for 2016 until mid-2015.

 

Thanks, again, for the inquiry.

Is it just me? I think the all caps and bolded was what bothered me the most, aside from seeing the pictures were outside the website did not provide any info. Also I know I am looking a little early for 2016, but most places near us fill up fast.

I like how they say "thanks, again" without having ever thanked you in the first place.

novella1186

larrygaga 

Every time I got a bad first impression from a vendor (if I just got a bad vibe or they seemed unprofessional, took a long time to respond, anything) I would walk away and find someone else. I'm giving you thousands of dollars so you are going to do your job, do it well, and be fucking nice to me. End of story. 

FiancB

Yeah, it seems really unfriendly. Maybe they aren't native English speakers? Even then, I don't know, it's really strange. Almost better to not reply at all than to send something like that. 

flutteringinfl

First impressions are everything. I've been speaking to a bunch of vendors about different things. Some of them are reasonably priced, and some are a bit more than I've been willing to spend. My thinking is, if you want me to go over budget, you'd better give me a good reason, and acting curt with me is a good way to get me to not spend money, no matter how cheap you are.

I wouldn't care how cheap or how nice this place was. That email tells you everything you need to know.

peachy13

EW. Sounds you plan to do this anyway, but take your business somewhere else. When I first got engaged last year I got a similar email from a venue I was interested in. It was something along the lines of "we are extremely busy in October 2015 and right now our only Saturday left is 10/31 (which was actually the date I was interested in). Due to our busy schedule we unfortunately cannot show you the grounds at this time. Please book immediately if you are interested or else we will have to give this date to another couple."    ....Yeahbye.

novella1186

peachy13 said:

EW. Sounds you plan to do this anyway, but take your business somewhere else. When I first got engaged last year I got a similar email from a venue I was interested in. It was something along the lines of "we are extremely busy in October 2015 and right now our only Saturday left is 10/31 (which was actually the date I was interested in). Due to our busy schedule we unfortunately cannot show you the grounds at this time. Please book immediately if you are interested or else we will have to give this date to another couple."    ....Yeahbye.

Wow. What a great way to conduct business. 

jenna8984

So this is unwedding related but since we're talking about terrible customer service, I just have to talk about this. There's a local pet store in my town that has been on the news recently for having several complaints about sick puppies and even dead puppies within 24 hours of purchase. People were on a "residents of XX town" facebook page, alerting others of what they had been through and advising not to shop there. Well the owner of the store SUED 5 people who posted for defamation, and the page admin said they had been contacted by a lawyer and had to delete all posts regarding this store.

I was blown away because all the owner had to do was make it right with the customers (refund them or give healthy puppy) and she refuses to do so, and instead just sues anyone who talks negatively about the business. That is 100% NOOOOT the way to run a business.

afox007

peachy13 said:

EW. Sounds you plan to do this anyway, but take your business somewhere else. When I first got engaged last year I got a similar email from a venue I was interested in. It was something along the lines of "we are extremely busy in October 2015 and right now our only Saturday left is 10/31 (which was actually the date I was interested in). Due to our busy schedule we unfortunately cannot show you the grounds at this time. Please book immediately if you are interested or else we will have to give this date to another couple."    ....Yeahbye.

So they can't show you around and just want you to book it and cross your fingers that it doesn't suck?

novella1186

jenna8984 said:

So this is unwedding related but since we're talking about terrible customer service, I just have to talk about this. There's a local pet store in my town that has been on the news recently for having several complaints about sick puppies and even dead puppies within 24 hours of purchase. People were on a "residents of XX town" facebook page, alerting others of what they had been through and advising not to shop there. Well the owner of the store SUED 5 people who posted for defamation, and the page admin said they had been contacted by a lawyer and had to delete all posts regarding this store.

I was blown away because all the owner had to do was make it right with the customers (refund them or give healthy puppy) and she refuses to do so, and instead just sues anyone who talks negatively about the business. That is 100% NOOOOT the way to run a business.

That is so horribly disgusting. There is a very special place in hell for that piece of garbage. And suing people for saying bad things is only gonna get her MORE attention for her bad business. She can't stop word-of-mouth. What's she gonna do? Plant bugs on every person in town? I would fucking text and email every person I know if I lived in that town and warn people anyway. 

yogapants

Yuck. It would be really hard for me to not write a snarky reply back to them. Perhaps with a link to the wedding directory where they're listed and a link to their contact page.

How do people who are so very bad at customer service and/or written communication have jobs where those aspects are so important? It wouldn't surprise me at all if the person who responded to you doesn't even realize how aggressive this email sounds. Get on an internet forum and learn how to express yourself in writing. Or something.