I'm so annoyed right now. My aunt-- the one who wanted to have a custom "Elven" headdress made for me, haha-- called me yesterday and wanted me to pick out a few things from BHLDN and she wanted to buy them for me as my birthday/wedding gift. Yay! So we picked some things out, she had me put in her credit card and billing info, and then I was going to have it all shipped to my house. She lives way on the other side of the country from me.
Today I realize that the shipping address is HER address instead of mine, by mistake. So I contact bhldn right away and ask them to change it because the package has not even shipped yet. They tell me that they cannot change the address after the order is placed, it's my fault that it's wrong (well duh, assholes), and "Maybe USPS will realize this is your old address and they'll forward it for you to your new address. Either way, it is the customers responsibility to retrieve the package from where it gets delivered to." Are you fucking kidding me? And no, it's not my old address, and it's not an invalid address, so it IS going to get delivered to the other side of the country. You want me to get on a fucking plane and go retrieve it? None of their stuff is cheap. We spent a shit-ton of money, and this is the level of customer service we get? Cool.
Obviously my aunt will just have to wait for it to get to her, and then send it on to me, but I feel bad cuz this is actually a huge inconvenience to her. She has a lot of health problems and usually isn't even able to leave her house, so she'd most likely have to ask a neighbor or someone to take the package and have it shipped, and obviously she'll have to pay for the shipping. I feel so bad to inconvenience her like that.
Plus now I'm going to have to wait EXTRA long to get my stuff and I'm so impatient!
But wait, just to put a cherry on top, we had ordered a clutch. It was my aunt's favorite on the whole site and also my favorite and it was so beautiful and amazing, she decided I had to have it. I was so excited to get to have this special clutch that I could then use for special occasions forever and know it was a special gift from her. Well right after the shipping fiasco, I get an e-mail from bhldn saying the clutch had been cancelled from my order cuz it's no longer available. Um it was fucking available when I JUST ordered it LAST NIGHT! Where the fuck did it go?!
Ugh. I know in the grand scheme of things this really isn't a big deal, but I'm so irritated with them right now. Has anyone else ever ordered from them and had this many problems right off the bat?